Part-time Leave Compliance Coordinator

Coca-Cola Bottlers' Sales & Services Company • Tampa, FL

31d • Hybrid

About The Position

Under general guidance of the team supervisor, this position is responsible for administering various clients’ Family Medical Leave Act (FMLA) policy, applicable state and concurrent leave requirements and performing various clerical duties to support the administration and operational functions of the unit. Duties and Responsibilities Assists associate with leave of absence requests and guide them through the process Handles caseload for multiple bottlers by processing tasks and updating case notes Processes all FML leave of absence, and concurrent state and company leave paperwork according to established procedures and laws Provides timely and accurate responses to consultants, associates, and all levels of management concerning day-to-day issues and activities Administers the FMLA policy and concurrent state and company leaves Reviews LOA/vendor documentation for accuracy and completeness. Makes recommendations to approve or deny requests for FMLA based on federal regulations. Make recommendations to approve or deny state and company concurrent leaves based on requirements. Administers multiple shared email boxes and distributes notifications appropriately Coordinates correspondence, forms, and other documents via the claim system Duties and Responsibilities Generates/analyzes reports as required Maintains and reviews files, including intermittent time recording, pattern, and usage Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines Supports the Leave Management team by processing mailings for multiple clients Maintains compliance with standards and federal/state regulations Contact Providers for clarification on cases Supports management with special projects as necessary Disclaimer: This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and that the duties and responsibilites may change with or without notice.

Requirements

• Excellent customer service skills and ability to manage difficult and stressful situations
• Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
• Ability to manage business expectations and resolve concerns by communicating status and issues
• Ability to effectively prioritize and escalate customer issues
• Ability to interpret and analyze multiple facts
• Associate’s degree or equivalent combination of education and experience
• 1-3 years of FMLA/absence management claims handling
• 1 year of administration of the company leaves of absence

Responsibilities

• Assists associate with leave of absence requests and guide them through the process
• Handles caseload for multiple bottlers by processing tasks and updating case notes
• Processes all FML leave of absence, and concurrent state and company leave paperwork according to established procedures and laws
• Provides timely and accurate responses to consultants, associates, and all levels of management concerning day-to-day issues and activities
• Administers the FMLA policy and concurrent state and company leaves
• Reviews LOA/vendor documentation for accuracy and completeness.
• Makes recommendations to approve or deny requests for FMLA based on federal regulations.
• Make recommendations to approve or deny state and company concurrent leaves based on requirements.
• Administers multiple shared email boxes and distributes notifications appropriately
• Coordinates correspondence, forms, and other documents via the claim system
• Generates/analyzes reports as required
• Maintains and reviews files, including intermittent time recording, pattern, and usage
• Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines
• Supports the Leave Management team by processing mailings for multiple clients
• Maintains compliance with standards and federal/state regulations
• Contact Providers for clarification on cases
• Supports management with special projects as necessary

Benefits

• Work-Life Integration - Vacation, floating holidays, parental leave, flexible work environment
• Competitive Base Salary - A base salary or hourly wage rate in line with market rates for the job duties and skills required
• Rewards & Recognition - Acknowledging our employees’ contributions
• Retirement Plans & Guidance - Programs to assist associates in saving for retirement
• Health & Welfare Plans - Medical, life, and disability insurance plans

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree