Health Leave Coordinator

University of Southern California•Los Angeles, CA

4d•$34 - $37

About The Position

The Health Leave Coordinator (HLC) is a non-clinical position in the Office of USC Campus Support and Intervention (CSI) and is responsible for supporting students and their families in the process of taking a Health Leave of Absence (HLOA) from the University. The HLC will help constituents determine the appropriateness of a HLOA, as well as determine the necessary steps in requesting a Health Leave. The HLC will administer the leave and support the student through the administrative and logistical issues associated with the leave and return processes. The HLC will collaborate with campus partners and academic units to determine an individualized health leave plan and a supportive return plan. The HLC will determine the readiness for a student to return from leave and, on a case-by-case basis, collaborate with campus partners on the student’s readiness, and recommendations for when a student returns to the USC community. The HLC will assist the CSI team in supporting students, faculty, and staff in navigating other university processes, respond to crises –individual and campus-wide, and assist families of those in distress. The HLC is also responsible for caseload analysis of all HLOA cases in order to ensure a timely and thorough response, and in identifying and presenting best options and solutions for students who require a HLOA and CSI support. This position is supervised by CSI’s Assistant Director of Student Health Leaves (ADSHL.) Together, with the ADSHL, the HLC will be a part of continuing to develop CSI’s system of addressing student needs on a systemic level. The position requires a strong, creative and flexible candidate.

Requirements

Bachelor's degree in Psychology, Social Work or related field; MA, MSW, or MFT preferred. Master's in higher education student affairs (e.g., Master of Education or Master of Science) will be considered.
2 years in the area of case management support and crisis intervention.; 5 years preferred
Ability to calmly manage multiple situations and projects at the same time.
Experience working with a heterogeneous student population in higher education.
Excellent written and oral communication skills, and an exemplary attention to detail.
Demonstrated interpersonal, organizational, critical thinking, and analytical skills.
Ability to develop good stakeholder relationships and work effectively with students, faculty , staff, administrators and family members.
Demonstrated ability to work independently with minimal supervision, deftly handle time-sensitive matters, meet strict deadlines, and accomplish high-profile and sometimes confidential tasks.
Demonstrated proficiency with university policies, protocols, and databases.
Demonstrated experience with office management software/tools (e.g. Google suite, Slack, Skype)
Ability to present ideas and solutions in non-technical, business-friendly terms and translate complex ethical, legal, and compliance concepts.

Nice To Haves

Master’s degree from an accredited institution in psychology or related fields such as MA, MSW or MFT preferred, a master’s from and ac-credited institution in higher education Student Affairs such as M. Ed or M.S. will be considered.
Licensed or within 6 months of completing licensure requirements.
A minimum of one year of post-graduate professional experience in a clinical or university setting preferred.
Experience in the area of case management support and crisis intervention with the ability to calmly manage multiple situations and projects at the same time.
Experience working with a diverse student population in higher education.
Demonstrated proficiency with university policies, protocols and databases.
Excellent problem-solving skills, written and oral communication skills, and listening skills.
Proven interpersonal skills, with the ability to develop good stakeholder relationships and work effectively with students, faculty, staff, administrators and family members.
Must have demonstrated organizational skills and be able to undertake multiple tasks simultaneously.
Must be professional and a self-starter.
Must have high standards of professionalism and confidentiality.

Responsibilities

Provides guidance, recommendations and coordination for students and their families who may be considering or wish to take a Health Leave of Absence.
Coordinates, resolves, guides and intervenes with faculty, staff and University departments to determine the necessary steps assuring a smooth transition for a student’s HLOA and return.
Determines appropriateness of HLOA request on an individual basis.
Makes individualized assessment of the student’s situation and makes determination of conditions of student’s return.
Collaborates frequently with academic units and advisors on recommendations for HLOA and campus partners to determine best plan for a successful return.
Assists students, or student’s designee, in developing a comprehensive Health Leave Plan.
Communicates with student, treatment providers, and campus partners in necessary coordination of student’s successful return from a HLOA.
Monitors student compliance with treatment plans and/or university expectations.
Maintains contact with and meets with students to address students’ needs and University requirements, as appropriate.
Fosters student self-advocacy to manage their academic, personal and fiscal responsibilities.
Maintains records and tracking system to track students on HLOA and returning from HLOA.
Assists with annual HLOA reports.
Coordinates with relevant campus departments in identifying and assisting students who would benefit from an HLOA.
Advocates and plans with faculty, academic advisors and other department representatives including, but not limited to, Student Accessibility Services, Housing, Financial Aid, Student Health Center, Residential Education, Academic Review and Retention, Registrar, The Graduate School and Admissions on best options ensuring for student success while on and when returning from HLOA.
Assists the CSI team with timely and thorough assessment, response referrals and follow-up with students, faculty, and staff impacted by concerning and critical issues and events.
Provides case management, resolving, guiding and intervening on complex problems that adversely affect a student’s academic success or a faculty or staff members’ work.
Coordinates with internal and external constituents, evaluates problems, and identifies options and solutions for resolution.
Provides information and guidance to students, faculty, staff and family members and facilitates their connection to resources.
Partners with campus departments and offices in support and incident response efforts including Student Health Services, Student Counseling Services, Center for Work and Family Life, Residential Education, Judicial Affairs, Department of Public Safety, academic units, Fraternity and Sorority Leadership and Development, Relationship and Sexual Violence Prevention and Programs, the Office of Equity, Equal Opportunity and Title IX, and Human Resources.