Centralized Leave Management Coordinator

Holmes Murphy Insurance • Dallas, TX

7d • Onsite

About The Position

Avant Specialty Benefits is seeking a detail‑oriented, service‑driven Centralized Leave Management Coordinator to support one of our dedicated clients in navigating the complexities of employee leave. This role is ideal for someone who thrives on providing exceptional support, ensuring regulatory compliance, and enhancing the employee experience during critical life events. In this role, you will guide employees, HR partners, and internal stakeholders through leave of absence processes, deadlines, and documentation requirements. Drawing upon your knowledge of FMLA, ADA, and state-specific leave laws, you will help ensure employees receive the accommodations and support they need—promoting accessibility, inclusion, and compliance every step of the way.

Requirements

• Strong working knowledge of FMLA, ADA, and state/local leave laws.
• Experience with leave administration, short- and long-term disability programs, COBRA, and related regulatory requirements.
• Exceptional customer service skills with professionalism, tact, and conflict‑resolution ability.
• High attention to detail and the ability to prioritize multiple tasks and deadlines.
• Experience with benefit administration systems or carrier portals.
• Solid understanding of employee benefit coverages and how leave interacts with those benefits.
• Strong verbal and written communication skills for working with employees, leaders, carriers, and internal teams.
• Ability to maintain or obtain a state-specific life/health insurance agent’s license within three months of hire.
• Ability to work onsite in the Avant Dallas office at least three days per week, with occasional overnight travel to the client’s office.
• Commitment to complying with Avant and Holmes Murphy privacy policies, HIPAA, and E&O standards.
• Strong organizational skills and the ability to handle multiple priorities simultaneously.
• 5+ years of experience in leave of absence administration and disability program management in a large, preferably multi-unit, organization.

Nice To Haves

• CLMS certification preferred but not required.

Responsibilities

• Coordinate FMLA and disability programs in accordance with Federal and State laws as well as company procedures.
• Serve as the primary point of contact for FMLA questions and eligibility discussions.
• Educate employees and leaders on FMLA rights and responsibilities while protecting confidential medical information.
• Monitor open leave cases and maintain consistent communication with employees throughout their leave.
• Support the return‑to‑work process, including communication with employee leadership teams.
• Assist with short-term and long-term disability programs; coordinate with the third‑party administrator and ensure timely documentation, eligibility updates, and payroll coordination.
• Maintain and protect all confidential leave-related files in compliance with HIPAA and internal privacy guidelines.
• Prepare and send correspondence regarding FMLA exhaustion and provide guidance on additional benefits and possible ADA accommodations.
• Perform accurate and timely data entry and maintain up-to-date HR system records.
• Monitor benefit eligibility changes and communicate updates to relevant stakeholders.
• Manage state disability forms where applicable.
• Participate in bi‑weekly calls with the benefits team and third‑party administrators to review open and pending leaves.
• Conduct weekly audits of file feeds, leave status updates, and related payments.

Benefits

• In addition to core benefits like health, dental and vision, also enjoy benefits such as:
• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
• Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees