Leave and Accommodation Specialist

Dutch Bros Coffee•Phoenix, AZ

1d•$65,700•Hybrid

About The Position

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. Position Overview: The Leave and Accommodation Specialist is responsible for managing the organization's time-off and disability-related programs ensuring that practices comply with ADA, FMLA PWFA, or related legislation. This individual is considered a subject matter expert and will ensure accurate and timely leave administration services and a highly responsive level of white glove customer service.

Requirements

2+ years of experience
Associates Degree in a related field
Experience with multistate leave and time off laws
Experience in the “interactive process” with employees and managers
Knowledge of Leave Laws and Policies
Accommodation Management
Leave Administration
Compliance and Documentation
Employee Relations and Support
Problem-Solving and Decision-Making
Collaboration with Management
Continuous Learning and Compliance Monitoring
Communication and employee education
Data analysis and reporting
Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions
Must be able to collaborate in-person with occasional impromptu in-person meetings
Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels
Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches.
Must be able to occasionally move or lift office items up to 25 pounds
Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.
Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.
Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.
Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.
Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.

Nice To Haves

Experience using LOA software preferred

Responsibilities

Administer comprehensive leave programs that are fully compliant with federal and state regulations
Serve as a central point of contact for all applicable Leaves and Accommodations.
Manage administration of LOA, ADA, PWFA and time-off programs and policies, including, but not limited to parental leave, medical or disability leave, military leave, or unpaid leave.
Analyze leave claims or requests, support determination of employee eligibility, assists in the development of alternative work arrangements or coordination of coverage.
Independently approve/deny escalated and/or complex leave and ADA cases based on relevant information.
Ensure all medical information is maintained in accordance with HIPAA regulations and Employee Privacy guidelines are closely monitored and effectively executed.
Ensure appropriate contact with all employees on leave and coordinate all aspects of return-to-work for employees on leave.
Ensure efficient support of the operational, day-to-day HR transactions related to LOA policies and procedures.
Partner with field HR to ensure that communications are consistent, Leave processes are followed, and ADA interactive processes are completed in a timely manner.
Other duties as assigned