Leave Administration Case Manager

QTC Management, Inc.

20d•Remote

About The Position

Leidos QTC Health Services is seeking a Leave Administration Case Manager who delivers concierge-level service to employees while expertly navigating the dynamic world of leave laws, policies, and accommodations. In this high-impact role, you’ll be the primary point of contact for employees from leave intake through resolution and return-to-work, supervising cases with care, insight, and strategic judgment. This is a position ideal for someone who enjoys autonomy, continuous learning, and making a real difference in the employee experience. This role is fully remote.

Requirements

Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education.
2 years of leave administration experience; or 1 year of leave administration experience with a related Masters degree.
Experience supporting leave administration, absence management, disability/accommodation case work, or related HR functions.
Strong understanding of federal and state leave regulations and how to apply them to real-world cases.
Excellent communication skills — able to translate complex requirements into clear guidance.
Ability to exercise independent judgment, analyze documentation, and make informed decisions.
High emotional intelligence and commitment to employee-focused service.

Nice To Haves

Experience transitioning from third-party administrators (TPAs) to in-house leave solutions.
HRIS and case management system proficiency.

Responsibilities

Serve as the single point of contact for employees, guiding them through the full leave lifecycle — from initial inquiry through return-to-work and follow-up support.
Manage a dynamic caseload, balancing efficiency with empathy while resolving complex leave and accommodation scenarios.
Respond to inquiries, triage cases, review documentation, and advance leave determinations in compliance with applicable laws and policies.
Apply deep, advanced, up-to-date knowledge of federal, state, and local leave laws (e.g., FMLA, ADA, USERRA) and company leave policies to case decisions and guidance.
Understanding of interactive process and reasonable accommodation principles under the Americans with Disabilities Act (ADA)
Interpret medical documentation, evaluate eligibility, and make determinations that align with legal and organizational standards.
Educate employees, managers, and HR partners about leave options, timelines, and obligations with clarity and professionalism.
Knowledge of regulatory risk, compliance audits, and litigation exposure
Exercise significant discretion in evaluating case details, adjusting case plans, and recommending accommodations based on complex information.
Analyze trends, recommend improvements to workflows and tools, and help define best practices in leave case management.
Provide continually and as needed project support to leave redesign efforts as well as transition from TPA to an in-house solution model
Partner with line leaders, HR Business Partners, Benefits, Payroll, Legal, and third-party administrators (TPAs) to advise and support aligned, consistent, compliant outcomes for leave events.
Communicate regularly — verbally and in writing — with employees and stakeholders to keep them informed, supported, and empowered.
Stay current on evolving regulations, system enhancements, and internal process updates — quickly adopting new knowledge and applying it with confidence.
Anticipate challenges, troubleshoot barriers, and pivot effectively when regulations or business needs change.