Leasing Specialist - Multifamily Residential

JLL•Chicago, IL

48d•$50,000 - $50,000•Onsite

About The Position

The Leasing Specialist (LS) will support two multifamily residential properties in the West Loop, The Dylan and The Elizabeth. This position performs all activities relating to the successful leasing of apartments consistent with maximizing occupancy and rental rates and in compliance with all JLL policies, applicable laws, and ordinances including Fair Housing and Equal Employment laws. Ensures customer JLL service standards are deployed to each of our three (3) customers: our residents, our clients, and our fellow associates.

Requirements

High school diploma or equivalent required, Bachelor's degree preferred
At least one year of sales and/or customer relations' experience
Proficient in property management software (Yardi, RealPage) or other similar property management software
Excellent customer service skills while maintaining the highest standards of professionalism
Strong grasp of modern technology and the ability to utilize same in day to day job activities
Computer literate, including Microsoft Office Suite and internet navigation skills
General office and sales skills
Excellent oral and written communication skills; strong attention to detail
Work independently and within a team to build relationships and interact effectively with business partners
A desire to work within a diverse, collaborative, and driven professional environment
Positive, professional attitude
Proactive and take initiative
Maintain confidentiality and utilize judgment
Regular attendance is essential to the successful performance of this position
Due to the cyclical nature of the industry, associates may be required to work varying schedules to reflect the business needs. In addition, attendance at all scheduled training sessions and meetings is required
All associates must maintain a neat, clean, and well-groomed appearance per Company standards
Upon employment, all associates are required to fully comply with Company rules and regulations
Must have real estate leasing license or obtain within 120 days of employment if required by state law

Responsibilities

Ensure leasing office, models, vacant units, and common areas meet JLL readiness standards on a daily basis and report deficiencies to property manager
Maintain detailed knowledge of surrounding local market, submarket and conditions, including contacting and shopping competitors and completing market surveys weekly
Assist marketing team to maximize lead generation and manage customer acquisition costs. Help develop marketing plans that incorporate advertising, internet, outreach marketing, referrals, and cost-effective marketing techniques to increase the visibility and profitability of the property. Post regularly on social media channels, coordinate resident events and conduct neighborhood outreach.
Present the property, model, vacant unit, and amenities to customers in a professional and knowledgeable manner. Execute sales and closing techniques successfully, including prospect follow up
Manage the rental process from start to finish: Respond to phone and email inquiries; Convert the call to an onsite appointment; Input all guest cards and other leasing related information into property management software on a daily basis; Process all rental applications for approval; verify all pertinent information and submit to manager for approval; Notify prospect of results in writing; Prepare lease, required riders, and all addenda for new move in.
Manage the move-in process from start to finish: Arrange for new resident to sign lease as well as provide move in information; Inspect apartment before move-in and report deficiencies to the service manager
Respond to resident inquiries and concerns promptly. Document and communicate work order requests to service associates. Conduct service follow up phone calls with residents to ensure resident satisfaction
Assist with other resident related functions including but not limited to: move out notices, transfers, work orders, and concern/complaint processing over the phone and in person
Assist Property Manager in meeting the established standards regarding the grounds, safety, cleanliness, and general appearance of the property
Provide superior customer service and communication to our residents and prospects in accordance with JLL's established service standards to enhance customer satisfaction and increase retention, revenue, reputation and profitability
Comply with company policies and procedures, including standards of performance (SOP)
Instill, maintain and model JLL mission to be the best national management company