Leasing Specialist

Harbor Group Management • Miami, FL

4d

About The Position

The Leasing Specialist is responsible for driving occupancy and resident satisfaction at a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.

Requirements

• One plus year of experience in leasing, sales, or customer service; property management experience preferred.
• Strong interpersonal and communication skills, both written and verbal.
• Customer service-oriented with the ability to manage resident relations professionally.
• Proficiency with Microsoft Office and property management software (Yardi, OneSite, etc.).
• Ability to multi-task, stay organized, and meet deadlines in a fast-paced environment.
• Availability to work weekends is required.
• Valid driver’s license may be required to operate a golf cart on the property.

Nice To Haves

• Familiarity with social media platforms (Facebook, Instagram, LinkedIn, YouTube) is preferred.

Responsibilities

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.
• Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.
• Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
• Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
• Conduct follow-up communication with prospects and new residents to ensure satisfaction.
• Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
• Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
• Keep guest cards updated and perform follow-ups on all leads.
• Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
• Ensure leasing office and tour path are presentable and meet show standards at all times.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed