Leasing Specialist

Panther Residential Management LLC•Charleston, SC

About The Position

SUMMARY: This position is primarily responsible for interacting directly with prospective and current residents to achieve maximum occupancy and revenue. This position is also responsible for the sales process including but not limited to marketing, lead management, touring, closing and providing unparalleled customer service to prospects and residents by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned. Maintains an excellent customer service relationship. Adheres to the Panther Residential Management Standard Operating Procedures. Leases apartments and sells the products and services of the property to prospects. Responds to internet leads, answer prospect calls and conducts property tours following the guidelines outlined in the mystery shop forms. Works to optimize occupancy while maximizing effective leased rent. Utilizes established sales and marketing strategies to increase property traffic, maintains closing ratios and works to achieve and exceeds budgeted occupancy percentages. Maintains thorough product knowledge of the property and that of major competition. Prepares and has a thorough knowledge of all lease-related paperwork. Maintains prospect traffic and leasing data, and assist with other computer data entry as necessary. Delivers resident gifts; inspect units for move-ins to ensure units are ready. Assists with planning and hosting of resident functions. Is responsible for auditing all lease and renewal files for key controls and bonus submission to the Community Manager. Reviews guest cards to ensure entry and follow-up as well as monitor any traffic trends.

Requirements

High school diploma or general education degree (GED), and one to three months related experience and/or training is recommended but not required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence. The position requires the ability to read and write English fluently.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation Software (PowerPoint); and Publisher Software. Ability to learn and operate Onesite.
Valid driver license and acceptable motor vehicle record.
Position requires individuals to furnish their own vehicle to fulfill all of the job's functions.
Maintains a commitment to ongoing professional development and career growth.
If applicable, associate must wear career apparel based on defined company standards.
The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the Community staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. Position requires the ability to serve on-call, as scheduled or as necessary.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is regularly required to stand and walk.
The employee must occasionally lift and/or move up to 20 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Responsibilities

Maintains an excellent customer service relationship.
Adheres to the Panther Residential Management Standard Operating Procedures.
Leases apartments and sells the products and services of the property to prospects.
Responds to internet leads, answer prospect calls and conducts property tours following the guidelines outlined in the mystery shop forms.
Works to optimize occupancy while maximizing effective leased rent.
Utilizes established sales and marketing strategies to increase property traffic, maintains closing ratios and works to achieve and exceeds budgeted occupancy percentages.
Maintains thorough product knowledge of the property and that of major competition.
Prepares and has a thorough knowledge of all lease-related paperwork.
Maintains prospect traffic and leasing data, and assist with other computer data entry as necessary.
Delivers resident gifts; inspect units for move-ins to ensure units are ready.
Assists with planning and hosting of resident functions.
Is responsible for auditing all lease and renewal files for key controls and bonus submission to the Community Manager.
Reviews guest cards to ensure entry and follow-up as well as monitor any traffic trends.