Leasing Service Advisor

MHC Kenworth•Denver, CO

33d

About The Position

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Office Clerk. The Service Office Clerk is to coordinate the timely completion of all paperwork generated from the Service Shop. To maintain all warranty documentation and oversee the timely collection of such claims. To process all paperwork that flows out of the Service Shop. Prepares the deposit daily and backs up the Office Clerk answering the telephones. Enters daily and weekly time. Transfers weekly payroll on Monday by 11:00 a.m. Reviews all printouts generated by the system for accuracy and maintains a file of all reports. Opens repair orders (RO's) and make RO jackets. Posts parts from parts requisitions, purchase orders or sublet to RO. Enters complaints and corrections from hard cards to RO. Accounts for all parts requisitions and purchase orders that they have been received and included in the RO. Reviews RO steps for the right parts on the right steps and that there are no missing parts. Closes RO's. Obtains purchase orders from those customers that require them. Posts RO's. Stamps hard card with posted stamps. File internal RO's with unit files and customer RO's in numerical sequence. Mails RO invoices to customers. Reconciles posting journals to RO jackets. Agrees WIP posted to what was dropped in WIP. Files and maintains all printouts. Works with Service Manager to maintain a standard of two (2) days' worth of RO's open at any days end. If RO has a warranty step on it, makes copies of RO, parts requisition and purchase orders. If parts warranty, then photocopies packing list or invoice of the part. Attaches warranty tag to the copies and send to vendor. Updates warranty log for each claim filed on a daily basis. Distributes copies of log to Kenworth Warranty Department, Lease Midwest Service Manager and Branch Manager on a weekly basis. Updates warranty log for credits received. Follows-up with vendors on credits not yet received and notify Branch Manager and Service Manager of any collection problems. Codes credit to unit for processing. Prepares special credit for all customer warranty claims. Prepares and deposit cash daily. Obtains missing invoices from vendors on a monthly basis. Provided back up on switchboard. Works within and adheres to all Company policies and procedures. Performs other duties as assigned by supervisor.

Requirements

Must have excellent communication, organization and customer service skills.
Requires computer knowledge.

Nice To Haves

Prefer previous office experience.

Responsibilities

Coordinate the timely completion of all paperwork generated from the Service Shop
Maintain all warranty documentation and oversee the timely collection of such claims
Process all paperwork that flows out of the Service Shop
Prepare the deposit daily
Back up the Office Clerk answering the telephones
Enter daily and weekly time
Transfer weekly payroll on Monday by 11:00 a.m.
Review all printouts generated by the system for accuracy and maintain a file of all reports
Open repair orders (RO's) and make RO jackets
Post parts from parts requisitions, purchase orders or sublet to RO
Enter complaints and corrections from hard cards to RO
Account for all parts requisitions and purchase orders that they have been received and included in the RO
Review RO steps for the right parts on the right steps and that there are no missing parts
Close RO's
Obtain purchase orders from those customers that require them
Post RO's
Stamp hard card with posted stamps
File internal RO's with unit files and customer RO's in numerical sequence
Mail RO invoices to customers
Reconcile posting journals to RO jackets
Agree WIP posted to what was dropped in WIP
File and maintain all printouts
Work with Service Manager to maintain a standard of two (2) days' worth of RO's open at any days end
If RO has a warranty step on it, make copies of RO, parts requisition and purchase orders
If parts warranty, then photocopy packing list or invoice of the part
Attach warranty tag to the copies and send to vendor
Update warranty log for each claim filed on a daily basis
Distribute copies of log to Kenworth Warranty Department, Lease Midwest Service Manager and Branch Manager on a weekly basis
Update warranty log for credits received
Follow-up with vendors on credits not yet received and notify Branch Manager and Service Manager of any collection problems
Code credit to unit for processing
Prepare special credit for all customer warranty claims
Prepare and deposit cash daily
Obtain missing invoices from vendors on a monthly basis
Provide back up on switchboard
Work within and adhere to all Company policies and procedures
Perform other duties as assigned by supervisor