Leasing Advisor

Crown Residential LLC•North Bay Village, FL

About The Position

Position Summary: The Leasing Advisor is responsible for achieving and maintaining occupancy goals for the community. To achieve this goal, the Leasing Advisor must engage potential new residents, their families, existing residents and referral sources in a manner that draws new residents to the community. Leasing Advisors are expected to close lease agreements and drive revenue for the property. Thorough knowledge of the property, competitive market and surrounding amenities are the keys to your success.

Requirements

High school diploma or equivalent
Excellent customer service skills
Exhibit good interpersonal skills while serving residents and working with supervisor, co-workers, vendors and contractors
Possess thorough knowledge of the competitive market and amenities surrounding the property
Have an understanding of how to promote to, and target an audience for the purpose of Leasing
Ability to work through difficult situations and maintain positive interactions with prospective residents, Crown Residential teammates, contractors and vendors
Knowledge and computer operation systems (Microsoft Word, Excel, PowerPoint, etc.)
Ability to perform basic to intermediate mathematical functions
Ability to work a schedule during normal working hours and that may be other than Monday-Friday, 9-6. Work in excess of 40 hours per week is likely
Consistent, regular and in person attendance during assigned hours at the workplace are required

Nice To Haves

Associate’s or Bachelor’s degree
Customer service experience
Minimum of 2 years’ previous experience in the multi-family, sales, retail, hospitality, property management or industry related field
Excellent written and oral communication skills
National Apartment Leasing Professional (NALP) certification

Responsibilities

Conduct site presentations, effectively sell to prospects and lease apartments. Site presentations include but are not limited to, transporting and showing the prospect around the community, all community amenities, model apartments and available apartments
Ensure leasing documents and legal documents are completed accurately
Effectively explain all lease and community policies to new and current residents
Monitor all vacancies and future vacancies in order to react proactively to future occupancy needs
Conduct follow-up activity such as thank you notes or call-backs with prospects after initial community visit
Adhere to company best practices and federal Fair Housing requirements during all phases of the prospect/resident lifecycle
Accurately and efficiently prepare and assist with all leasing documents by collecting security deposits, rent, and all other funds
Present prepared files and documentation to Property Director for final approval
Maintain high standards of resident service and relations with the handling of resident service requests and various concerns professionally and timely
Conduct thorough move-in orientation and apartment inspection with new residents. Work proactively with residents to ensure a seamless move-in experience
Ensure all model/show units are fit for display and checked for cleanliness daily.
Timely input of apartment availability, resident activity, and other information into property management software for consistency in practice
Understand and correctly utilize our lead management system, resident portal, and all other property management software
Enter service requests into company software and communicate the needs of the resident clearly. Work closely with Service Team to ensure resident satisfaction
Respond to all resident concerns, complaints, and inquiries in a timely manner. When necessary update your supervisor of the situation and document appropriately
Actively follow up with prospects/residents to ensure full satisfaction
Exercise confidentiality and trustworthiness when handling sensitive information
Assist with managing online reviews, monitor and update social media accounts, and post to external sites daily to meet guidelines set by Vice President
Create a professional and positive atmosphere when greeting future residents
Demonstrate complete product knowledge, area knowledge, and market knowledge when working with all customers to meet their needs and concerns while being pleasant, cheerful and tactful
Any other tasks assigned or directed