Leasing Representative

Henderson Properties, Inc • Charlotte, NC

11d • $19

About The Position

This position is responsible for tasks included in the Leasing I position, including but not limited to answering and responding to phone, voicemail, and email inquiries, following up on leads, assisting walk-in clients, orchestrating the process for interested clients to tour available homes, providing accurate information on available homes, the application and move-in process, assist in processing applications for future tenants, assist in maintaining current company relationships with clients by providing excellent customer service.

Requirements

• High Level of Professionalism with Positive, Outgoing Personality
• Strong Microsoft Office and Social Media Skills
• Excellent Written and Verbal Communication Skills
• Sales and Customer Service Experience
• Ability to Multi-Task
• Problem Solving and Conflict Resolution Skills
• Strong Organizational Skills
• Excellent Attention to Detail

Nice To Haves

• High School Diploma or equivalent experience required; one or more year of college preferred.

Responsibilities

• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
• Expedite all communication (email, phone, voicemail) coming into the leasing department or general mailboxes.
• Provide excellent customer service to any person, customer (internal or external) or client entering the building and ensure that all Leasing Consultants do the same.
• Determine visitor need and take appropriate action to accommodate.
• Receive and issue receipts for rental and HOA payments made in the office.
• Update current availability (leasing list) and update current advertising on a daily basis.
• Document, advertise and promote any changes to information on available properties.
• Facilitate the application screening process, including verification of accuracy of information on applications, obtain & review screening results for applicants and proceed as applicable based on screening results, including sending appropriate notification to applicants.
• Facilitate the Section 8 process for new leases and renewals.
• Ensure Guest Card information is entered into Rent Manager with all Guest Card information entered by the close of the business day.
• Provide updates on available homes to the Property Manager and Assistant Manager, as applicable
• Provide information to clients as applicable, regarding all aspects of leasing a property including touring, application/approval, and move in processes.
• Assist Rental Property Managers and Assistant Property Manager as needed.
• Other duties as may be assigned.
• Orchestrate lease signings and move ins.

Benefits

• You receive 80 hours of PTO in your first year of employment and then it increases to 120 hours of PTO after your one year anniversary.
• We match up to 3% if you enroll in our Retirement Plan.
• We observe 8 Paid Holidays throughout the year.
• Insurance options to Full Time Employees after 90 days of employment.
• Flexible Working Schedules and option to work from home on Fridays.
• Discounts on real estate sales and maintenance work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees