Leasing Professional

Florida Crystals / ASR Group • Royal Palm Beach, FL

203d

About The Position

Responsible for the leasing process from the introduction to the resident taking occupancy and maintaining diligent communication throughout the resident’s tenancy. Interacts directly with prospective and current residents to achieve maximum occupancy and to deliver the highest level of customer service.

Requirements

• High School diploma or general education degree (GED) is preferred.
• English required (bi-lingual a plus).
• Must have a valid driver’s license and automobile insurance coverage at all times.

Nice To Haves

• Self-starter who takes initiative and works well independently.
• Sound technical skills, analytical ability, good judgment and strong operational focus.
• Ability to establish credibility throughout the organization with both management and team members.
• Flexibility to work longer work hours and odd schedules in order to fulfill job duties such as resident events.

Responsibilities

• Develop and maintain first class customer service relationships with prospects and residents.
• Ensure leasing office, tour path, model apartment, vacant apartments, amenities and general curb appeal of community is impeccable.
• Sell the community’s features and services to prospects with thorough product knowledge of the property, sister properties and competitors.
• Convert phone calls to tours, property tours to leases and internet leads to tours and/or leases.
• Ensure guest’s information is complete and entered in the property management software and follow up is completed for prospects.
• Accurately prepare and have thorough knowledge of all lease-related paperwork.
• Continuously review performance reports weekly and make recommendations to Property Manager.
• Manage and resolve resident concerns including maintenance service requests.
• Actively engage in marketing and assist with developing and implementing strategies to increase property traffic and internet leads.
• Plan, organize and attend resident functions.
• Create content for social media.
• Prepare market surveys monthly and have full knowledge of competitors’ features.
• Assist in placing, removing/updating banners, balloons, bandit signs, A-frame signs, flags etc.
• General clerical assistance including managing phones and entering maintenance service requests.
• Responsible for knowledge of management company and community policies and procedures.
• Complete required training courses either online or in person meetings.

What This Job Offers

• Education Level: High school or GED