Leasing Professional

Chandler Management Corp•McDonough, GA

3h•Onsite

About The Position

The Leasing Professional is responsible for converting telephone and walk-in prospects into leases to maintain and increase occupancy. This role involves effectively communicating with existing residents to establish a successful renewal program. Key duties include preparing weekly/monthly leasing reports, assisting the assistant manager with rent collection and posting, and completing weekly market surveys. The professional will also handle office administrative tasks such as filing and maintaining lease files, ensure vacant units and model apartments are clean and properly merchandised daily, and set up mini models in targeted units. The position requires identifying and striving to meet residents' needs, performing various leasing and marketing activities, lease administration, resident retention, resident relations, and adherence to accounting policies and procedures.

Requirements

Experience in leasing multi-family properties.
Computer literate.
Ability to communicate both verbally and in written form effectively.
Safety conscious.
Ability to work well under pressure.
Organizational skills.
Self-motivation and self-direction.
Exhibit excellent customer service attitude.
Willingness to connect and build rapport with residents and prospects.
Ability to deliver superior customer service.
Partner well with peers, supervisor, and corporate office support team.
Reliable vehicle to perform various management tasks and errands, including daily bank deposits.
Proof of liability insurance for vehicle.
Valid Driver’s License.
Ability to walk property, including 4 flights of stairs to complete physical inspections, deliver resident communications, and show apartments.
Ability to effectively communicate with residents, staff, supervisors, and vendors.
Ability to lift a minimum of 30 lbs. to facilitate vacuuming, moving office furniture & lifting of supplies as needed.
Pass drug test and background screening.
Successfully complete pre-employment psychological and basic skills exam, including interest patterns.
Meet requirements for residency in the community for which they have applied.
Present a clean, neat and tasteful appearance during business hours or when representing the company.
High School Diploma or GED Required.
Two years of related business experience.
Ability to read, write and verbally communicate in English.
Ability to apply common sense understanding to carry out basic written or oral instructions.
Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.
Ability to perform mathematical operations using units of American money and weight measurement, volume and distance.
Microsoft Word knowledge.
Microsoft Outlook knowledge.
Microsoft Excel knowledge.
OneSite knowledge.

Nice To Haves

Industry leasing designation (NALP).
Preference for sales.
Two years of college preferred.

Responsibilities

Convert telephone and walk-in prospects to leases, resulting in maintained and increased occupancy.
Effectively communicate to existing residents and establish a successful renewal program.
Prepare weekly/monthly leasing reports.
Assist the assistant manager in receiving and posting of rents.
Complete the market survey weekly.
Assist in maintaining office administrative needs including filing, maintaining lease files according to policy and computer records.
Walk targeted vacant units and model apartment daily and freshen by light cleaning and ensuring appropriate marketing material is displayed.
Set up mini model in targeted units.
Identify and strive to meet the resident’s needs.
Respond promptly to telephone inquiries and email leads from advertising sources to generate prospective resident visits to the property.
Maintain a call closing ratio of at least 30%.
Show and demonstrate apartments, utilizing relationship sales skills to demonstrate market ready product and availability to close on prospects.
Maintain a deposit to show ratio of at least 30% or as defined by the Regional Manager per market.
Follow-up with prospective residents via thank you cards, emails, and telephone and enter activity into OneSite.
Follow up with thank you letter, written on the same day of initial visit.
Follow up with email within 12 hours of initial visit.
Follow up with telephone call within 24 hours of initial visit.
Monitor telephone and walk-in and on-line traffic daily at property via welcome cards and traffic logs- and enter into the OneSite software system daily.
Walk model tour route and open models daily to ensure quality presentation and if necessary sparkle clean vacant show units.
Participate in touch up cleaning the common/amenity areas in clubhouse/offices and ensuring amenity supplies are replenished as needed.
Obtain lease information and complete lease applications.
Conduct required screening and reference checks on prospects.
Set up and maintain complete and accurate lease files including addendums.
Assist in conducting market surveys, to be submitted to the corporate office weekly.
Help with outreach marketing by visiting and connecting with local businesses.
Update social media three times per week.
Enter work orders into the OneSite as submitted into the office.
Print out two copies for the Resident Services team.
Leave one copy for the resident with comments once the work is completed.
Call back work orders and check in with each resident to ensure the work order was completed timely and the repair corrected.
Document callbacks on a spreadsheet and file work order once call is complete.
Ensure lease file is complete and accurate prior to move in.
Perform preliminary move-in inspection and place move-in gift in the home prior to resident move-in.
Perform move-in inspections with new residents and move out inspections with departing residents.
Review Welcome packet with new residents during move in process.
Maintain resident files in a neat and orderly manner according to company policy.
Move new residents into OneSite and move out residents in the OneSite system as directed by the Community Manager.
Add move-in to the commission workbook.
Assist with resident retention as required by Community Manager by contacting all residents on renewal expiration report each month.
Respond to incoming emails in property email daily along with returning voicemails.
Assist with resident problems and complaints concerning rent payments, service requests, and other matters and document pertinent information in resident file and in OneSite.
Assist with preparation of newsletters and promotion flyers.
Assist with the planning of community activities and events.
Attend all resident events unless the absence has been approved in advance by the Community Manager.
Collect, record in OneSite and deposit daily rental payments, application fees, administrative fees, and security deposits as directed by the Community Manager.
Assist in preparing weekly and monthly reports as required.
Assist in preparing timely legal action for evictions, as necessary.
Pass initial and annual Fair Housing Training Course and adhere to the timeline of assigned Grace Hill Vision courses.