Leasing Professional (Bilingual)

Middleton Meyers•Charlotte, NC

1d•$18 - $21

About The Position

As the Leasing Professional, you are the front line of the community office. You are the leader in leasing, marketing, and maintaining positive resident relations of multi-family residential apartments. Leasing Professionals will provide customer service to current residents, potential residents, business partners and neighborhood partners with an upbeat and positive attitude.

Requirements

Demonstrate an ability to support and contribute to community team.
Demonstrate strong oral and written communication skills.
Must possess a positive attitude and the ability to smile under all circumstances.
Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Learn and ensure compliance with all company, local, state and federal safety rules.
High School degree or equivalent
Must speak fluent English and Spanish to aid the portfolio demographic
Must have multi family leasing and/or sales experience to be qualified
Must be able to work a flexible schedule; including Saturdays
Successfully pass a drug and background screen
Valid Driver's License is required

Nice To Haves

National Apartment Leasing Professional (NALP) preferred

Responsibilities

Represent the company in a professional manner at all the times. Exemplary customer service, attitude, and professionalism are paramount.
Greet prospects and qualify by covering all criteria. Record all prospect visits and initial.
Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits.
Assist prospect in completing application and secure deposit.
Update leasing software, process applications for approvals, and submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
Ensure apartment is ready for resident to move-in
Maintain current resident files, including renewals and lease expiration dates
Receive all telephone calls and in-person visits, including follow up calls and emails
Patiently and empathetically listen to resident requests, concerns and comments
Effectively submit maintenance service requests and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc.