Leasing Professional

Gables Residential•Wilmington, NC

About The Position

Be #gablesproud of where you work and become part of our team by applying for your new career with Gables TODAY! At Gables, Service is our signature amenity. We pride ourselves in providing exceptional service every day to our residents, associates, the environment, the communities we operate in, and investors that believe in us. We feel that the small things we can each contribute daily will impact the greater good. Interested to find out how you can do your part? If you have a passion for helping people find their perfect new apartment home and providing exceptional customer service, our Sales Professional position is your opportunity to make an impact. No day will ever be the same, with the scope of your role including sales, marketing, and customer experience. Compensation: Non-exempt/eligible for overtime. Bonuses are based on the current bonus program .

Requirements

Education: High School Diploma or Equivalent
Experience: Minimum of 1-year experience in an outside sales, marketing, or customer service role
Forward thinker with the ability to communicate innovative ideas
Ability to set and achieve sales goals
Enthusiastic team player with the ability to work independently on occasion
Superior sales skills
Intermediate computer and technology competencies
A commitment to professional development and continued learning by participation in Gables-required training courses
Ability to provide Signature Service to our residents
Excellent written and verbal communication, including the ability to read and write English fluently
Well organized with the ability to prioritize and multi-task
Ability to handle stressful, urgent, and diverse work situations on a daily basis
Ability to work any of the 7 days of the week, 52 weeks per year

Nice To Haves

Previous experience utilizing Yardi is preferred but not required

Responsibilities

As the first point of contact and subject matter expert to all visitors to the community, effectively and enthusiastically tour, lease, and move in prospective residents including providing informative tours and information to potential future residents
Ensure all leads are entered into and followed up with daily utilizing CRM to maximize sales
Work with the sales team to increase community traffic and maintain closing ratios to achieve/exceed budgeted occupancy ratios while maximizing effective leased rent
Consistently conduct community and apartment home inspections to ensure the community meets and exceeds organizational presentation standards
Along with General Manager (GM), serve as a promoter of Gable’s initiatives including but not limited to Sustainability, DEI, and Resident Engagement Programs
Effectively participate, and at times plan and facilitate sales team meetings alongside the GM/SM, to set sales goals and discuss ways to improve and adjust sales performance
Engage in the local community by developing meaningful relationships to network with new residents and develop sales leads as well as allow our current residents and employees to give back by participating in community events
Maintain a strong market knowledge of competitor communities including completion of weekly market surveys
Comply with and drive social media marketing campaigns and organizational posting standards in relation to content and frequency
Participate and/or lead outreach efforts to generate new leads including identifying employer trends from incoming prospects to make suggestions on new partnerships to GM/SM
Communicate service guarantees and Signature Service standards to prospective and current residents as well as resident referral programs
Review advertising sites and Gables.com weekly for accuracy
Maintain Ratings & Review expected performance level, response time, and solicitation of them from our residents, based on requirements set forth by your Regional Marketing Manager
Stand, move from behind the desk if applicable, and greet all prospective and current residents warmly with genuine and focused attention
Ensure the residents in our community receive Signature Service through management and timely follow-up of customer requests
Partner with Service Team and GM/SM to resolve resident concerns in a timely and positive manner including work order follow-ups
Create engaging experiences for our residents to come together to socialize within the community
Ensure that residents have exceptional move-in as well as move-out experiences
Be an expert on local service recommendations such as dry-cleaning, dog walkers, cleaning services, etc.
Work closely with our Customer Care Center to keep communication lines open and provide timely feedback and ensure CCC transactions are being completed in accordance with Gables operating standards
Process all move-ins and outs correctly and timely, including walking apartment homes before move-in to ensure the home meets Gables Standards
Maintain all community-related operations supplies and facilitate orders in partnership with GM/SM
Assist in training on-site associates in all leasing paperwork, systems, and sales techniques. Ensure associates are scheduled for appropriate training
Maintain knowledge of and facilitate all corporate housing partnership leases and rate negotiation
Audit new lease and renewal files weekly from GM/SM reports for key control and bonus submission to GM/SM
Prepare renewal letters and partner with GM/SM to maximize renewal percentages and maximize renewal revenue
Assist in creating and delivering electronic and manual notices (i.e., renewals, preventative maintenance notifications, etc.)
Facilitate key management according to organizational procedures
Ensure office and community are opened and closed daily according to organizational standards
Manage and work to partner with vendors/USPS to resolve package and mail delivery issues
Manage and promote community programs to ensure participation and compliance
Manage waitlist including consistent communication of customers on the waitlist
All other duties assigned by the supervisor that directly relate to organizational success or customer experience