Leasing Professional

About the position

Join Our Team as a Leasing Professional - Make an Impact with Exceptional Customer Service! Are you passionate about helping people find their perfect home? We are looking for a dedicated Leasing Professional to join our team and provide an exceptional leasing experience to current and prospective residents. If you have a customer-focused attitude and a proactive approach, we want to hear from you!

Responsibilities

• Manage all aspects of apartment rentals, from attracting and assessing potential residents to completing lease documentation and move-in procedures.
• Create applicant files, verify qualifications, and submit applications for approval.
• Lead prospects through vacant and model apartments, highlighting features and benefits that suit their needs.
• Process all applicant information within 24 hours.
• Schedule lease signings and complete lease agreements promptly.
• Maintain courteous communication with residents, applicants, and other stakeholders.
• Walk tour paths and inspect vacant units to ensure readiness for showing.
• Track traffic, availability, and resident interactions daily to maintain high occupancy.
• Promote resident retention programs and maintain excellent resident relations.
• Support team goals and assist with property tasks as needed.
• Work collaboratively with the team and demonstrate flexibility with hours.
• Research surrounding community and competition to enhance marketing strategies.
• Assist in mailings, distribute flyers, and shop competitive properties to maintain an edge.
• Follow up with prospective residents a minimum of five times.
• Respond promptly to phone calls and emails.
• Adhere to Fair Housing Laws and all company policies to ensure a compliant and ethical work environment.

Requirements

• Prior customer service experience required; leasing or sales experience is a plus.
• Valid driver's license, good driving record, and auto insurance may be required for travel to multiple properties.
• High school diploma or GED; or one to three months of related experience/training, or equivalent combination of education and experience.
• Outstanding interpersonal and communication skills to interact with residents and office staff.
• Strong sales focus with an ability to provide exceptional customer service.

Benefits

• $100 New Lease Commissions
• Generous Rent Discount at any one of our properties
• Property Staff Shared Renewal Commissions (paid monthly)
• $300 Morgan Essentials (paid quarterly)
• Employee Referral Program (Earn up to $750 per referral)
• Comprehensive Benefits: Medical, Dental, Vision, Life/AD&D Insurance, and Long/Short-Term Disability
• Retirement Savings: 401(k) with Company Match
• Paid Time Off: Including 10 Holidays per year and sick leave
• Tuition Reimbursement Program for continued learning
• Employee Assistance Program to support your overall wellness
• Additional Employee Discounts available on various services