Leasing Professional

About the position

We are looking for a dedicated Leasing Professional to join our team with a vibrant and customer-focused attitude! In this full-time role, you will manage all aspects of apartment rentals, from generating and handling traffic to leasing apartments and assessing potential residents. You will also prepare lease documentation, complete move-in paperwork and procedures, and assist residents throughout their stay to ensure maximum occupancy. Your direct interaction with prospective and current residents will be key to our success.

Responsibilities

• Creates applicant files and processes applications, verifies qualifications of applicants and submits all applications to Manager for approval.
• Contacts applicant to confirm approval or denial of application within 24 hours.
• Leads guests to vacant and/or model apartments and discusses the features and benefits that meet the needs of the guests.
• Ensures that applicants are set up properly in the computer, and that all monies are processed within 24 hours.
• Schedules lease signings within 24 hours of approval.
• Completes lease agreement and collects rental deposit.
• Uses the guest card to ascertain the needs and qualifications of every guest.
• Promotes resident retention programs.
• Maintains courteous communications with residents, applicants and representatives of other companies.
• Reviews unit availability and records all traffic in the computer on a daily basis.
• Walks tour paths, vacant units and make-readies on a daily basis to ensure the 'model' apartments and target apartments are ready for show.
• Responsible for maintaining work areas and office in clean and orderly manner; need to have an awareness of the 'curb appeal' of the property.
• Records all resident correspondence and submits it to manager for review.
• Supports team in achieving the goals of the property.
• Assists manager with any requested work to be done on the property.
• Maintains a 'team spirit' and works well with the entire staff.
• Demonstrates flexibility with hours and days worked.
• Gathers information to learn about property, surrounding community, and competition.
• Assists in mailing outreach; Distributes flyers and letters to residents if necessary.
• Shops competitive properties and assists manager in preparing a market comparison grid.
• Participates in any outside marketing events as required.
• Follows up with each guest a minimum of five times.
• Promptly responds to phone calls and emails from guests.
• Adheres to federal and state Fair Housing Laws as well as all company policies.

Requirements

• Prior experience in leasing, sales, customer service.
• May require valid drivers' license, along with good driving record and auto insurance, if traveling to multiple properties.
• Outstanding interpersonal and communication skills required to interact with both residents and office staff.
• Strong sales aptitude and focus on providing current and prospective residents with exceptional customer service.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Benefits

• 20% Rent Discount
• $100 New Lease Commissions
• Property Staff Shared Renewal Commissions - paid monthly
• $300 Morgan Essentials - paid quarterly
• Employee referral payment program (as much as $750)
• Education/Tuition Reimbursement Program
• Medical, Dental, and Vision benefits
• Life/AD&D Insurance
• Long and short-term disability
• Retirement Plan - 401(k) Plan with company match
• Generous paid time off, including 10 holidays per year and sick leave
• Employee Assistance Program
• Additional employee discounts available!