Leasing Operations Specialist - Full Time

PILLARS INC•Appleton, WI

9d•$18 - $19

About The Position

From homelessness to coming home, Pillars provides shelter, support, and solutions to address the housing needs in our community. The Leasing Operations Specialist is responsible for overseeing the leasing and management of rental units owned and operated by Pillars and provides administrative support to the Finance Team. ESSENTIAL DUTIES AND RESPONSIBILITIES: Has passion for the mission of Pillars and displays agency values: Respect, Collaboration, Empowerment and Grit. Maintains all property legal documentation (i.e. signed lease agreements) and ensures tenants follow terms of the agreements to protect our tenants and Pillars. Manages the day-to-day operations of the properties, driving a main revenue source for Pillars to ensure financial stability. Documents rent, ensures on time payment, issues notices, and generally works as a lessor to uphold proper process (utilities tracking, tenant checks, etc). Handles inbound questions and concerns from tenants and maintains strong customer service approach and positive standard of living. This includes fielding maintenance requests, questions, documentation concerns, and all other forms of inbound traffic. Works collaboratively with others across all Pillars teams to find and maintain housing for Pillars clients. Secures new tenants and fills vacant rental units equitably by advertising through known and reliable, as well as culturally targeted channels. Minimizes rental vacancies through forecasting and strategic thinking. Assists maintenance by tracking work orders, communicating with the Operations Coordinator on needs, and supporting unit inspections. Other duties as assigned. CORE COMPETENCIES: Confidentiality - Ability to maintain confidential information and safeguard the security of information of Pillars and our clients and tenants. Keep private information from unauthorized individuals, either within Pillars or others outside the organization. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans. Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new things. Conflict Management - Reacts and responds to complaints, solves problems. Helps consumers and staff come to agreement; deescalates charged situations. Reacts quickly to assess the conflict and determine appropriate steps to resolve. Remains calm and professional during high stress situations. Customer Service - Manages difficult, emotional, and/or rapidly escalating situations; responds promptly to need; responds to requests for service and assistance; meets commitments; displays a positive attitude, demonstrates empathy, understanding, and interacts/presents solutions without judgment. QUALIFICATIONS: Associate’s Degree required. Bachelor’s Degree preferred. Knowledge of tenant law, including rights each landlord and each tenant has with regard to the rental property, is preferred Possess and maintain a valid Wisconsin driver’s license Ability to travel locally, with access to a reliable vehicle and personal auto insurance which meets Pillars minimum requirements for liability (100/300/100) This position is expected to work inclusively and respectfully within a diverse community and practice civility in the workplace. In addition, this position requires strong oral, written, interpersonal, and organizational skills, demonstrated integrity, and the willingness to work independently and as part of a collaborative team. This position requires knowledge of Microsoft Office suite and related technologies. COMPLIANCE ACCOUNTABILITIES: The Leasing Operations Specialist must act in accordance with Pillars’ policies and procedures, complete all required compliance training/continuing education within specified timeframe, and maintain a thorough knowledge of all internal operating procedures, as well as applicable laws and regulations. WORK ENVIRONMENT: The employee must occasionally lift and/or move up to 50 pounds and travel to other worksites. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Associate’s Degree required.
Possess and maintain a valid Wisconsin driver’s license
Ability to travel locally, with access to a reliable vehicle and personal auto insurance which meets Pillars minimum requirements for liability (100/300/100)
This position is expected to work inclusively and respectfully within a diverse community and practice civility in the workplace.
This position requires strong oral, written, interpersonal, and organizational skills, demonstrated integrity, and the willingness to work independently and as part of a collaborative team.
This position requires knowledge of Microsoft Office suite and related technologies.

Nice To Haves

Bachelor’s Degree preferred.
Knowledge of tenant law, including rights each landlord and each tenant has with regard to the rental property, is preferred

Responsibilities

Maintains all property legal documentation (i.e. signed lease agreements) and ensures tenants follow terms of the agreements to protect our tenants and Pillars.
Manages the day-to-day operations of the properties, driving a main revenue source for Pillars to ensure financial stability.
Documents rent, ensures on time payment, issues notices, and generally works as a lessor to uphold proper process (utilities tracking, tenant checks, etc).
Handles inbound questions and concerns from tenants and maintains strong customer service approach and positive standard of living. This includes fielding maintenance requests, questions, documentation concerns, and all other forms of inbound traffic.
Works collaboratively with others across all Pillars teams to find and maintain housing for Pillars clients.
Secures new tenants and fills vacant rental units equitably by advertising through known and reliable, as well as culturally targeted channels.
Minimizes rental vacancies through forecasting and strategic thinking.
Assists maintenance by tracking work orders, communicating with the Operations Coordinator on needs, and supporting unit inspections.
Other duties as assigned.