Leasing & Marketing Specialist

GMH Communities•Conshohocken, PA

65d

About The Position

The Leasing and Marketing Specialist is the main point of contact for all prospects who visit, call or e-mail the property. The position oversees and embodies all aspects of the company's culture and customer service. The ideal team member will be a self-starter with a passion for connecting with our residents. The Leasing and Marketing Specialist will work closely with the General Manager to drive prospect traffic, assist in resident relations and provide knowledge of lease administration.

Requirements

Dynamic and energetic individual who is eager to be the face of our company, brand, and property in the markets that we serve
Associates' degree preferred, High school diploma required
1-2 years' experience in the apartment or leasing hospitality-- Required
Outgoing, gregarious personality and a passion to serve; excellent written and verbal skills
Active knowledge of online Social Media and social presence avenues
Strong organization and administrative abilities as well as excellent communication and people kills
Proficient in Microsoft Office applications

Nice To Haves

Experience with Canva, Instagram, and/or Facebook
Experience in Yardi or Entrata

Responsibilities

Develop professional, service-based relationships with our clients, resident and vendors, working to anticipate their needs and want as individuals
Follow all fair housing standards in all matters
Responsible for opening and closing procedures of community spaces including clubhouse, fitness center, coffee bar, and community market
Effectively lease apartments responding to internet leads, answer prospect calls, schedule appointments, conduct property tours, and promote community features
Manage and maintain all incoming leasing applications
Work with General Manager and corporate marketing team to create a marketing plan including brochures, internet advertising, corporate housing, print, and media
Conduct market surveys on regular basis
Maintain and track the turn and make ready process
Assist with leasing and resident activities and branding of the overall community
Embrace and assist with resident interactions
Conduct daily follow up calls to residents to insure maintenance issues have been resolved.
Identify areas of need or concern on the property or in service as witnessed or learned from residents
Monitor and delegate the package tracking system to insure packages are safe and delivered expeditiously
Maintain inventory of retail and community market
Perform other duties, as assigned by management