Leasing Manager

Rose Valley Management•New Haven, CT

About The Position

Rose Valley Management is looking to hire a Leasing Manager to join our team! JOB SUMMARY: As a Rose Valley Management Leasing Manager, you must be a team player who is goal-driven, and have strong organizational, customer service, interpersonal and problem-solving skills. Your objective is to positively motivate the leasing team and oversee entire move-in process. As the first impression of our community, it is important our Leasing Manager understands the value of providing strong customer service, effective sales techniques, and how to overcome objections. This position requires the ability to communicate effectively with residents, prospects and vendors, and to present a positive, professional image. We are looking for a true team player to add to our growing company.

Requirements

High school diploma or equivalent.
A current and valid Driver’s License.
At least 2-3 year of active leasing experience.
High energy, creative and loves to sale with ability to provide strategic marketing ideas and plans.
Strong communication skills with ability to give presentations over the phone and in person.
Positive, friendly, and ambitious attitude with excellent problem solving, listening, and deductive reasoning skills.
Ability to communicate professionally and effectively with prospects, team members, residents and vendors.
Strong passion for delivering top-notch service to help ensure the highest level of customer satisfaction and retention possible.
Dependable and punctual with flexibility to work weekends.
Proven ability to work toward and meet targets.
Solution-oriented thinker with strong problem-solving skills.

Nice To Haves

Working knowledge of Appfolio software strongly preferred.

Responsibilities

Demonstrates excellent communication skills with prospects, residents, vendors, and onsite/corporate team members via email and phone.
Conducts tours of community, vacant apartments or models and amenities.
Responsible for ensuring apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner; need to have an awareness of the "curb appeal" of the property.
Markets and leases apartments to prospective residents and supports property's marketing plan.
Documents prospect activity in compliance with Fair Housing Laws. (Weekly Report documentation includes telephone call, walk-in traffic, source of traffic, prospect's needs, apartments shown and reason for not renting).
Utilizes sales and closing techniques per established guidelines.
Responsible for meeting monthly leasing goals.
Accepts rental application form from prospect and verifies it. Documents the verification process completely in compliance with Fair Housing Laws. Submits the completed rental application to Community Manager for rejection or approval.
Prepares move-in packet.
Responsible for "shopping" competitive properties and maintaining up-to-date market knowledge.
Develop and maintain an on-going resident retention program under direction of the Community Manager.
Additionally, provide excellent customer service to existing residents of the property.
Completes special projects as assigned by the Community Manager.
Brings any area of concern to the Community Manager's attention.
Motivate and leasing team.
Maintains knowledge and understanding of and adheres to established policies and procedures for the leasing agent's position.
Included in the overall responsibility of leasing apartments is taking telephone inquiries, greeting prospects, showing apartments, taking applications and deposits, verifying information, and follow-up of all prospects.
Performs duties as assigned or necessary.