Leasing Manager

University City Housing Company•Philadelphia, PA

21h

About The Position

Leasing Manager University City Housing is seeking a highly motivated Leasing Manager to join our Campus Division team. Based in University City, just steps from Penn’s campus, this role is perfect for someone ready to make a meaningful impact! You will actively engage with our portfolio of 80 buildings, walk properties, and build a high-performing team committed to delivering an exceptional experience to prospective and current residents. This is an exciting opportunity for a forward-thinking, organized professional who thrives in a goal-oriented environment and is committed to excellence in both sales and customer service. This position requires schedule flexibility and a strong seasonal commitment. Extended hours, including evenings and weekends, are expected during peak leasing periods and summer turnover to ensure a successful leasing cycle and smooth move-in operations.

Requirements

Valid driver's license and reliable vehicle required.
Technically proficient in Microsoft Office Suite and property management software (Entrata preferred).
Flexible availability, including evenings and weekends, especially during peak leasing and summer turnover periods.
Stable, progressive work history with 3+ years experience in leasing or property management (student housing portfolio experience preferred).
Experience motivating and developing a leasing team.
Forward-thinking problem solver who thrives on meeting goals and delivering positive outcomes for the property and team.
Capable of handling multiple priorities in a fast-paced, high-volume environment.
Exhibits a professional demeanor; communicating effectively, both verbally and in writing, with residents and prospective residents.

Nice To Haves

Bachelor’s Degree from an accredited college or university preferred; relevant experience may be considered in lieu of a degree.
Stable, progressive work history with 3+ years experience in leasing or property management (student housing portfolio experience preferred).

Responsibilities

Meet or exceed occupancy targets and maintain desired occupancy through proactive leasing strategies and student-housing-focused leasing plans.
Complete weekly leasing/traffic reports and bi weekly market surveys to monitor competitive positioning and evaluate the effectiveness of concessions and promotions.
Lead, supervise, and coach full-time leasing consultants, part-time student leasing consultants, and leasing interns to achieve leasing goals.
Build a strong, high-performing team through training in sales techniques, customer service, and product knowledge.
Execute professional follow-up communications and leasing activities; track prospect activity, and ensure lease applications are processed timely.
Maintain accuracy and organization in leasing files, reports, and administrative documentation.
Build relationships with local university programs, student organizations, and local businesses.
Coordinate promotional events and resident referral programs.
Address resident concerns promptly and professionally, escalating when necessary; maintain high resident satisfaction through effective communication; and ensure incoming residents receive a five-star move-in experience in coordination with maintenance.
Coordinate and review the apartment make-ready schedule in conjunction with the Property Manager to ensure work is completed timely, along with conducting pre- and post-move-out inspections.
Support daily property operations to ensure efficient on-site activities, adherence to company policies, and timely reporting of property issues that may impact leasing success.
Other duties as assigned.