Leasing Manager

Realty Center Management Inc • Folsom, CA

7h

About The Position

The leasing manager is charged with assisting the property manager and assistant manager with the day-to-day operations to ensure financial performance of the building and / or apartment community. The leasing manager may be responsible for one or more leasing consultants. These responsibilities include following all policies and procedures as outlined in the SOGB, good staff relations, and positive resident relations. Ensures the sales / leasing team is focused and highly productive in an effort to meet or exceed the leasing goals.

Requirements

• High school diploma or GED equivalent
• Property leasing experience
• Microsoft Office
• Yardi-preferred

Responsibilities

• Customer Service: The leasing manager is responsible for excellent customer service. Duties include answering phone calls, answering e-mails, assisting existing residents, and greeting the prospective residents. All customers must be treated fairly and have a positive experience.
• Resident relations: The leasing manager is responsible for relations including checking phone messages and e-mail messages daily and responding accordingly. This also includes planning and execution of social functions for residents and ensuring that resident requests are responded to and followed up with. Correspondence can be made with residents in the form of monthly newsletters, flyers, texting, e-mail blasting, and social media.
• General Office: The leasing manager is responsible for office organization and office administration including filing invoices, maintaining work order system, and keeping all lease documents organized and accurate. Duties will include refreshments, signs/balloons, opening/closing show units, and walking common areas and the tour path. A daily checklist is utilized at each property.
• Portal / Website: Assist with maintaining the resident portal and property website.
• Leasing of apartments: The leasing manager is responsible for showing apartments and floorplans and must develop knowledge of the product, market, and property in order to successfully lease the property. The leasing consultant is responsible for mastering phone techniques, closing techniques, and follow up procedures. This also includes processing rental applications and accurate verification as specified in rental criteria.
• Marketing: The leasing manager is responsible for marketing the property under the guidance of the property manager. This includes promotions, outreach marketing, and finding ways to promote the property to generate traffic.
• Lease Renewals: The leasing manager is responsible for assisting with lease renewal correspondence throughout the month and ensuring all renewal documents are signed and completed in the management software.
• Move in files: The leasing manager is responsible for move in files and proper procedure in the move in process. The files should be organized and include all proper lease documentation, property addendums, and all signatures must be obtained. Community Policies must also be explained to residents upon move in. The file will be placed in order of the file checklist, lease signed by the manager, and it will be completed in the management software.
• Maintaining resident service request system: This includes typing work orders, printing, completing, and proper follow up with residents after completion of work order. The leasing manager is responsible for correspondence with residents regarding work orders or delays. Work orders must be filed and kept within the property guidelines.
• Maintaining the renter’s insurance program: Keeping the program up to date with current resident’s insurance information.
• Market Surveys: Leasing manager is responsible for completing an accurate market survey to include all pertinent information regarding current competition. Accurate pricing, concessions, occupancy, and amenities must be correct and will be completed in the management software.
• Renter’s Insurance: Leasing manager is responsible for maintaining the renter’s insurance documentation and verifying that all current residents have a current renter’s insurance policy on file. They are to keep the software up to date with the most accurate information.
• Weekly Reports: Leasing manager is responsible for the weekly status report due each Monday with accurate reporting of the leasing activity for the week and the current statistics.
• Maintain professional appearance at all times
• Additional projects as assigned by property manager or regional supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED