Leasing Manager

STYL Residential • Boston, MA

23h

About The Position

STYL Residential is looking for a Leasing Manager to apply outstanding customer service and sales skills at our community, The Harlo, in Boston, MA. Job Summary We are looking for a hardworking individual who is looking to grow their career in property management with a fast-growing company. The Leasing Manager is responsible for the marketing, leasing, and pre-leasing of apartments. The position requirements include coordinating with the leasing team in all aspects of the leasing process such as the application process, make ready apartment inspections, qualifying and closing on traffic, and ongoing training.

Requirements

• College degree preferred
• At least 2 Years direct experience in multi-family property management
• Proficient in Microsoft Office products (Excel, Outlook, Word Etc.)
• Demonstrate diligence, patience, diplomacy, follow-through, tact, fairness, integrity, and common sense.
• Must be motivational and goal driven.
• Excellent written and verbal communication skills.
• Ability to handle multiple tasks and multiple priorities simultaneously.
• Physical requirements: Prolonged periods sitting at a desk and working on a computer and standing and walking, giving tours, and meeting with potential tenants.
• Must be able to lift up to 15 pounds at times.
• Must be able to walk across a property with stairs and in a variety of weather.
• Must be able to work weekends and extended hours on a rotating schedule on Wednesdays.

Nice To Haves

• Knock and One Site experience preferred

Responsibilities

• Oversee sales process and provide exceptional tour experience for prospective residents.
• Proactively follow up with all current and prospective renters utilizing and maintaining a Customer Relationship Management database.
• Build and maintain relationships with prospects and current residents to ensure retention and satisfaction.
• Utilize customer service skills to professionally resolve issues.
• Direct the daily work performance of the leasing team and conduct weekly performance evaluations.
• Provide ongoing training to the leasing team.
• Involvement in interview and hiring process in accordance with STYL policy under the direction of the Director of Sales.
• Establish and coordinate scheduling for leasing staff and manage coverage.
• Maintain daily traffic logs, phone logs and follow-up (DAR).
• Have complete knowledge of the apartment community and competition in the area.
• Interact directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and satisfaction.
• Provide daily motivation and oversee sales goals for the leasing team and a method for accountability of leasing activity.
• Coordinate community outreach marketing and develop a network of local business relationships.
• Inspect make ready standards and tour path and promptly inform maintenance staff of any issues when unable to resolve on own.
• Review daily pricing in Yieldstar with Property Manager and make recommendations to achieve overall property goals.
• Submit weekly reporting and weekend update reporting.
• Track traffic, appointments, and leases daily in Knock.
• Audit websites, ILS sites, and other cyber sources weekly.
• Review stale units daily and develop sales plan to lease them.
• Assist Property Manager with monthly financial review process and other investor deliverables.
• Act as Property Manager in the Manager’s absence to resolve resident issues and support the Leasing and Maintenance teams.
• Accept and process rent payments, security deposits and other applicable fees.
• Perform other job duties as required.

Benefits

• We invest in our people because we believe in our people.
• We offer training and development, robust employee benefits, 401k contribution and matching, flexible spending program for transit, medical, dependent care and parking.
• Maternity and paternity leave, PTO & holidays, housing discounts, we offer a clear path for career advancement with a portfolio that continues to grow nationwide
• Equal Employment Opportunity Our company is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager