Leasing Manager

Morgan Properties•Fort Wayne, IN

53d•$21 - $24

About The Position

We are looking for a dedicated Leasing Manager to join our team with a vibrant and customer-focused attitude! In this full-time role, you will supervise a staff of two or more leasing consultants and be responsible for developing and implementing leasing plans to attract new residents and retain current residents. You will also be accountable for training staff, budgeting, scheduling, and managing personnel matters and service issues with residents and prospects. Your direct interaction with prospective and current residents will be key to our success!

Requirements

Associates degree (A.S, A.A.) from two-year college or university; or two to three years related experience and/or training; or equivalent combination of education and experience. Sales and/or Customer Service training required.
Prior experience in property management or managerial experience in a sales or customer service role
May require valid drivers' license, along with good driving record and auto insurance, if traveling to multiple properties
Outstanding interpersonal and communication skills required to interact with both residents and office staff
Strong attention to detail and problem-solving skills required to effectively address and resolve issues that arise for the leasing team

Responsibilities

Perform all activities related to apartment rentals, move-ins, resident insurance, and lease renewals as needed.
Develop and implement a leasing plan to attract new residents and retain current residents.
Follow up with prospects, as well as on unit inspections, thank you notes, approval letters, phone calls, and lease signing schedules.
Assist with the Renter's Advantage Program where required.
Promote resident retention programs and coordinate resident activities.
Update and ensure the accuracy of the application tracking log, daily vacancy reports, and activity sheets
Alert maintenance staff of move-in and turn schedules.
Take overall responsibility for applicant files, including initial approval on all paperwork and verifications
May compile and submit weekly property reports
Ensure that applicants are set up properly and all monies are processed within 24 hours.
Present files to the Property Manager for final approval.
Develop and maintain a positive team environment among the leasing staff.
Create monthly schedules for leasing staff and direct the team to achieve property occupancy goals.
Provide training and instruction to leasing staff, including proper methods of processing paperwork, tracking traffic, and meeting goals.
Mentoring and developing the leasing team
Manage the sales process, assign goals to the team, and ensure the plan is executed.
Assist in all aspects of marketing, including outreach, updating social media sites, shopping competitive communities, and preparing market surveys.
Maintain the outreach file for the property
Directly supervise two or more non-supervisory employees.
Interviewing, hiring, and training employees; planning, assigning, and directing work;
Appraising performance; rewarding and disciplining employees
Addressing complaints and resolving problems.
Supervise leasing personnel to ensure complete applicant files.
Adheres to federal and state Fair Housing Laws as well as all company policies.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws