Leasing Manager

Avenue5 Residential•Seattle, WA

1d•Onsite

About The Position

The Leasing Manager is responsible for overseeing all activities related to apartment rentals, including move-ins, move-outs, and lease renewals. This role involves significant marketing efforts and direct interaction with both prospective and current residents, with the ultimate goal of achieving maximum occupancy and ensuring high resident retention and client satisfaction. A key aspect of the position is the ability to focus on the needs of others, demonstrating empathy, understanding, and respect. The manager also plays a crucial role in staff development, conducting training, facilitating regular meetings, and coaching leasing consultants to optimize their performance.

Requirements

High school diploma is required.
Minimum of one year of residential leasing and/or management experience is required.
Prior experience with a revenue management system is required.
Prior experience in Yardi or another equivalent property management system is required.
Prior experience with customer reputation management tools is required.
Excellent customer service and interpersonal skills with the ability to relate to others.
Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
Sensitivity to confidential matters is required.
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
Ability to relay technical concerns with adequate detail, quickly, and accurately.
Capability to read, write, comprehend, and converse in English.
Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
Strong organizational and time-management skills.
Ability to cope with and defuse situations involving angry or difficult people.
Must maintain a valid driver’s license, clean driving record and current auto insurance is required.
Must comply with all safety requirements.
Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

Overseeing activities related to apartment rentals, move-ins and move-outs, and lease renewals.
Marketing and interacting directly with prospective and current residents in order to achieve maximum occupancy and ensure resident retention and client satisfaction.
Conducts training, facilitates regular meetings, and coaches leasing consultants in order to obtain optimal performance.
Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and processes.
Reviews and ensures lease applications have accurate information and payment has been collected before forwarding to property manager for approval.
Conducts outside marketing and employer outreach and reviews Internet and marketing ads.
May be required to perform marketing functions, such as identify target market, develop and implement marketing plans, and coordinate, qualify, and update advertisements.
Maintains accurate and detailed records of traffic activity by entering it into the computer.
Assists with translating phone traffic into scheduled appointments with prospective residents in order to tour the property.
Provides follow-up with each prospective resident via phone, mail or email.
Orients prospective and current residents to the property.
Processes renewal paperwork and ensures paperwork is delivered to current residents on a monthly basis.
Creates and maintains resident files, including reviewing move-in paperwork with new residents.
Ensures all open and close procedures are completed daily.
Ensures model apartments are in touring condition at all times.
Coordinates move-in/out schedules with maintenance team and inspects apartments prior to resident move-ins, so as to ensure apartments are in move-in condition.
Assists with processing work orders for residents and ensures they are completed in a timely manner.
Shops competitors and completes weekly market survey.
Assists with planning and implementing resident activities in order to increase resident retention.
Ensures excellent customer service to prospective and current residents and promotes a quality living experience for all.
Promotes positive resident relationships throughout their tenancy by ensuring requests are responded to promptly and accurately.
Assists with managing resident issues, including neighbor disputes.
Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
Other duties as assigned