Leasing Consultant

Denstock Management LLC • Fishersville, VA

52m • Onsite

About The Position

The Leasing Consultant’s main role is to greet prospects and visitors, tour the apartments/community, present the features and benefits of the community, and secure lease agreements from qualified applicants. The Leasing Consultant also works with existing residents and performs other administrative office tasks as directed. This is a high visibility position that requires excellent customer service and communication skills. In the absence of the Property Manager, the Leasing Consultant will be required to take on additional responsibilities to ensure the efficient operations of the community.

Requirements

• Must have excellent organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding customer service environment.
• Must provide excellent customer service while maintaining a welcoming and polite demeanor.
• At minimum High School diploma or equivalent is required.
• Must be friendly, energetic, and outgoing.
• Must be flexible, self-starter, and able to multi-task.
• Must work well independently as well as in a team atmosphere.
• Must be able to work in a fast-paced and customer service-oriented environment.
• Must be reliable and follow through on commitments.
• Must be able to maintain composure in difficult situations (e.g., resident confrontations, emergencies, employee discipline scenarios, etc.).
• Must be trustworthy (maintain confidentiality) and exercises good judgment about what to say and when.
• Must be able to quickly retain new information & skills.
• Must be able to read and understand training materials and apply the information to job duties.
• Must be able to perform duties under pressure and meet deadlines.
• Must be able to take constructive positive or negative feedback from supervisors.
• Must be able to adapt and conform to change.
• Must be proficient in computer programs, including MS Word/Excel. Must be able to draft correspondence.
• Must have valid driver's license and automobile insurance coverage.
• Must pass a criminal background check, and a drug test.

Nice To Haves

• OneSite experience a plus (not required). If no previous experience must be able to learn the system and show proficiency within 6 months of hire. Proficiency test may be conducted.

Responsibilities

• Answer incoming phone calls and professionally handles each call.
• Keep accurate records of both phone and walk-in traffic by completing the guest card. Enters prospective residents’ information in property management software daily.
• Tour prospects and guests, including visitors, owners, and investors to show amenities, apartments, models, community, etc. (this may involve walking on hills and up and down 4 flights of stairs).
• Coordinate application process for each lease, including credit and income verification, and generate lease file and paperwork.
• Inspect/clean (“sparkles”) "market ready" apartments and models daily to ensure cleanliness and submits work-orders for any necessary maintenance items.
• Assist with resident functions (which may be held after normally scheduled work hours).
• Maintain awareness of local market conditions and trends. Contributes ideas to the Property Manager for marketing the property and for improving resident satisfaction. Conducts outreach marketing as needed.
• Maintain thorough knowledge of the property and that of competition. Conducts comparative surveys on a regular basis as directed by the Property Manager.
• Assist with general office work as directed (filing, organizing the office, ordering/restocking supplies, and general upkeep, etc.).
• Assist with daily cleaning of Club House and Leasing Office (vacuuming, empty trash bins, wipes down kitchen and bathroom counters, cleans toilets, etc.).
• Assist in the preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.
• Assist resident inquiries and requests.
• Assist with cleaning of breezeways if needed.
• Other duties as assigned.
• Organize the Leasing Office & Clubhouse (unpacking boxes, assemble furniture, organize office supplies, kitchen supplies, etc.).
• Clean the Clubhouse, including bathrooms, fitness center, theater room, etc.
• Assist with cleaning apartments (to make them ready for leasing).
• Collect appliance serial numbers and log information into OneSite.
• Decommission door locks.
• Meet with various vendors and learn new systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED