Leasing Consultant

Centricity•Troy, AL

1d•$12

About The Position

The Leasing Consultants primary job is to rent apartments, whether its to a new prospect or a current resident. The Leasing Consultant will also be responsible to assist the Community Manager and Assistant Community Manager as directed.

Requirements

High school degree required, college degree preferred.
Computer software experience to include MS Word, MS Excel, MS Outlook, Entrada and Google Suite.
Valid drivers license and current automobile insurance is required. Position requires individuals to furnish their own reliable transportation.
Excellent written and verbal communication skills providing for effective communication with residents, prospects, employees, peers, vendors, owners, etc.
Basic understanding of Federal, State and local Fair Housing laws.

Responsibilities

Perform all tasks related to renting apartment homes including generating traffic, responding to telephone and internet inquiries, greeting prospective residents, touring prospective residents throughout the property, qualifying prospects and closing the sale by obtaining a rental application and a deposit.
Visually inspect entire property daily for cleanliness.
Inspect and touch up model units.
Process rental applications, obtain required documents, schedule move-ins and prepare all lease file documents.
Maintain lease files per policy and procedure.
Accurately record traffic from all sources daily.
Convert minimum of 30% total traffic to leases.
Follow up with prospective residents including a phone call within 24 hours and a minimum of two additional follow up contacts.
Assist with planning and implementation of community marketing plan to generate traffic.
Outreach marketing visits on a weekly basis.
Maintain leads and contacts.
Pick trash up off ground, operate trash compactor when necessary and if called for, carry cleaning supplies and/or vacuum up or down stairs to apartment homes, and clean apartment to bring it up to resident ready standards.
Document all occurrences which need the Community Director's attention
Record resident service requests accurately and in detail to assist the serviceteam in the timely completion of all requests.
Schedule and inspect apartments for turnkey service.
Receive and acknowledge resident notices and prepare files.
Assist in lease renewal procedure by:
Complete lease renewal print out and submit to Community Director for approval.
Contact each resident by phone prior to 75 days before the end of his or her initial term.
Send renewal letters to those residents you are unable to reach by phone.
Type new leases and all applicable addendums.
Assemble move-in packages.
Keep market survey of competitor rates up to date at least monthly and visit competitors three times annually.
Keep all filing current.
Schedule guest apartment and clubhouse rentals.
Operate office alarm system in conjunction with opening and closing the office.
Deliver thorough move-in presentation to new residents.
Calculate daily rent, pro-rata charges, late fees, and percentages (multiplication, division, addition and subtraction skills necessary).
Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling.
Maintain a complete clean and neat appearance. Personal appearance must be clean and neat at all times, according to Caliber policy.
Demonstrates customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a calm and open manner from coworkers and residents.
Responds sensitively to concerns/complaints and exhibits a sense of urgency.
Assists the Community Director and Assistant Community Director with other tasks as required.
Comply with Caliber policies.
Embraces and executes the vision, mission, and beliefs of the Company.
Is punctual and present at work when scheduled.
Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays.
Additional duties as assigned.