Leasing Consultant

TREK Development Group•Pittsburgh, PA

13d

About The Position

TREK Development Group is a Pittsburgh- based real estate development firm specializing in building innovative and sustainable communities. Our mission is to Create Value, Enhance Lives and Strengthen Communities. At TREK, we believe the right cultural fit is just as important as possessing the skills and qualifications for the job. Our core values: Aesthetics, Alignment, Collaboration, Compassion, Inclusiveness, Quality, Commitment, Empathy, Humility, Integrity and Responsibility are best described in our commitment to TREK’s Hospitality Covenant. The Hospitality Covenant describes our core practices that we strive to achieve each day: To treat everyone with the kindness we all want To do our own part to take care of the place where we live and work To take the time to help each other achieve our goals and aspirations We believe that every member of the team is important to the success of the community and together we are committed to providing high-quality, community-focused housing. We are currently seeking an engaged and passionate professional to serve as Leasing Consultant to our Downtown Pittsburgh properties with a combined 253 units. The Leasing Consultant is responsible for showing and leasing apartments, participating in the move in and move out process, administering and monitoring lease renewals, participating in marketing/advertisement; social media and providing administrative support to the Community Manager for a variety of property related tasks. The Leasing Consultant takes pride in the community and motivates others to do the same, through ensuring the site follows all regulatory requirements. Under the direction of the Community Manager, the Leasing Consultant is responsible for

Requirements

Previous lease up experience a must
Excellent Customer Service skills with ability to communicate professionally, verbally and written
Experience and proficiency of Microsoft Office
Knowledge of social media business accounts and ads
High school graduate or GED equivalent, college degree a plus
2-3 years sales and/or leasing experience, residential preferred

Nice To Haves

Industry software such as RealPage a plus

Responsibilities

Be a driving force of the Hospitality Covenant and invite residents to sign and live out the three practices, sharing in the quality of life for all
Greet prospective residents warmly and complete guest cards in accordance with company procedures
Conduct property tours, showcase apartment models, and communicate features and benefits tailored to individual prospect needs
Pre-qualify applicants, process rental applications (including background and credit checks), and submit for management approval
Secure deposits and ensure compliance with Fair Housing regulations
Maintain up-to-date availability reports and leasing records
Demonstrate community and apartment/model and apply product knowledge to prospective resident needs by communicating the features and benefits; close the sale
Update availability report, process applications for approvals (i.e., credit check, rental history, etc.), submit processed applications to the Community Manager for approval, and follow up with applicant regarding status
Follow up with prospects who have not leased and refer to other TREK communities when applicable
Update lease renewal information and process all renewals within 90 days of the lease expiration, based on the pricing provided by the community manager
Be a driving force for tenant retention
Communicate with the Service Techs to ensure apartments are ready for move in on the agreed date and conduct an inspection with the Service Tech to verify it meets standards
Develop relationships with residents to understand their needs and aspirations and support the growth by inviting, attending, and hosting community nights, affinity circles, mutual support groups, and resident led initiatives
Attend functions and participate as host for any functions as directed by the Community Manager
Listen to resident requests, concerns and comments, ask questions for clarity, refer them as appropriate
Accept rental payments and give immediately to Community/Assistant Manager
Answer phones (by the 3rd ring using the company greeting) and greet visitors, making all feel welcome and that they are important to us.
Answer questions for residents about community, repairs, rent, rules, etc., and work closely with the Community Manager on repair follow-ups
Contribute to cleanliness and curb appeal of the community on continuing basis
Conduct market surveys and shop competitive communities
Perform general clerical duties to include but not limited to photocopying, faxing, mailing, and filling, maintaining contract/vendor files, signing for and distribute UPS/FED EX/Airborne packages
Track resident notices and assure notices are delivered in a timely manner
Coordinate and maintain records for staff office, phones, parking, and office keys
Ability to code and process invoices and research discrepancies as needed
Other duties as assigned