Leasing Community Intern

Cardinal Group Career•Ann Arbor, MI

About The Position

Come and support your community while diving head-first into the fast-paced Multifamily industry! We are seeking a Leasing Community Intern (LCI) who doubles as a digital storyteller. As an LCI, you are the face of the community—both in person and online. You will balance high-quality customer service and administrative precision with the creative spark needed to manage our social media presence. Your goal? 100% occupancy through stellar resident retention, creative digital marketing, and "closing the deal" with future residents.

Requirements

Education: Currently enrolled in an accredited college/university (min. 6 credit hours) with at least one year of studies completed.
Academic Standing: Must maintain a minimum 2.5 cumulative GPA .
Residency: Must be a current or future leaseholder of the community and live on a designated floor as assigned.
Skills: Natural on camera with a knack for social media trends (Instagram, TikTok, Canva).
Adaptive, outgoing, and hardworking.
Valid driver’s license.
Physical: Ability to lift up to 40 lbs and navigate all areas of the property (indoor/outdoor) in various weather conditions.

Nice To Haves

Social Media Management or Content Creation
Reception or Administrative Assistance
Leasing or Real Estate Sales
Customer Service/Hospitality

Responsibilities

Digital Brand Ambassador (The "Social Media Guru" Bit)
Content Creation: Shoot, edit, and post high-energy Reels, TikToks, and Stories showcasing the #CardinalCulture, apartment tours, and neighborhood gems.
Engagement: Manage the community’s social inbox, responding to DMs and comments to convert followers into tours.
Event Promotion: Take the lead on planning community events and ensuring they are "Instagrammable" and well-documented.
The Cardinal Way of Leasing
Sales & Outreach: Warmly greet prospective clients, answer leasing calls, and conduct professional tours of our community and apartment homes.
Closing: Utilize feature/benefit selling to close sales and follow up with leads consistently.
Certification: Participate in and pass "Cardinal Way of Leasing" (CWoL) training and third-party leasing shops.
Operations & Resident Life
Administrative Excellence: Handle front desk duties, complete lease applications, and maintain accurate file documentation in accordance with company policy.
Community Care: Maintain tour path cleanliness for a perfect first impression; assist with "on-call" responsibilities (nightly rounds, lock-outs, etc.).
Service: Go above and beyond to ensure current residents are satisfied and feel at home.