Leasing Associate

WeWork • Lehi, UT

281d

About The Position

As a Community Associate, you'll be the primary point of contact for the Community and act as the “face” of WeWork! You will report to your building each day to support the Community Management team. Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following: Build a welcoming and collaborative community environment amongst our members through events and building relationships between members! Ensure that your building is fully operational and processes are running efficiently. Drive growth and promotion of WeWork-provided service offerings. Take direction from the Community Lead and the Community Manager to support the Community Team as necessary. All of this while illustrating WeWork's core values and working towards achieving our mission.

Requirements

• College graduate with a four-year degree preferred, but not required.
• Customer service and/or sales experience a plus.
• Must have strong verbal and written communication skills.
• Outstanding interpersonal and multitasking skills.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Passion for entrepreneurial communities.
• Passion and understanding of WeWork's mission and values.
• Proficient in basic computer skills.

Responsibilities

• Cover the front desk during the building's set business hours and be an on-site point of contact.
• Greet members and guests with a warm and welcoming demeanor.
• Ensure all visiting guests are in accordance with WeWork's guest policy.
• Learn the names of members and guests to build relationships.
• Anticipate member and guest needs before they arise.
• Ensure building specific forms are up to date.
• Keep the front desk clean and organized.
• Notify members of any food deliveries and couriers.
• Answer questions from members and guests related to the building.
• Provide feedback on programming types and evaluate events.
• Celebrate members' successes and milestones.
• Distribute necessary info to promote events.
• Ensure building-specific operational requirements are met for each event.
• Input notes about Members into Spacestation or equivalent system.
• Identify and execute opportunities to connect members.
• Know and recommend local services and venues.
• Be active on the WeWork member network to engage members.
• Communicate and update members on building issues.
• Ensure music levels and activations are appropriate.
• Write and send broadcasts relating to building updates.
• Receive, process, sort, and organize all mail.
• Locate and issue post to members upon request.
• Keep the mailroom organized and clean.
• Return unidentified mail after 30 days of no-pick up.
• Ensure courier parcels have correct details for scheduled pick-ups.
• Investigate, escalate, and resolve 'lost' packages.
• Track, audit, and organize keys collected and distributed.
• Manage keycard stock and request new inventory as needed.
• Collect keys and key cards upon move-out.
• Review location and how to use each piece of Emergency Equipment.
• Provide support for an automated coffee machine for guests and members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: Bachelor's degree