Leasing Associate

Roofstock•Lubbock, TX

20h•Onsite

About The Position

Roofstock is the leading end-to-end investment platform for single-family rental homes (SFR), aiming to reinvent the rental housing ecosystem. They help investors build wealth through real estate using cutting-edge technology. With a team of over 750 employees, Roofstock has grown significantly, closing a Series E round of $240 million in 2022 and expanding through acquisitions like Stessa, RentPrep, Mynd, and a stake in Casago. The company is seeking a motivated and customer-focused Leasing Associate for an onsite role at a townhome community. This position is based in a professional office attached to a leasing office and is crucial for driving leasing success and providing an exceptional resident experience. This role has a one-year commitment.

Requirements

Must be an active Real Estate Agent licensed in Texas
Must be able to commit to working Tuesdays - Saturdays, 9am - 6pm, with some required flexibility
2+ years of experience in Property Management or related field (i.e. hospitality, real estate)
Ability to prioritize and take initiative
Phenomenal communication skills, both written and verbal
High attention to detail
Tech-savvy with the ability to use Google Suite

Responsibilities

Manage a high volume of leasing inquiries from prospective residents via phone, email, and SMS with prompt, professional communication
Schedule and conduct in-person tours, including walk-ins and Open Houses, showcasing available homes and community features
Deliver consistent follow-up with prospective residents to ensure timely conversion and exceptional service throughout the leasing journey
Listing homes on the local MLS, if applicable
Networking with local brokerages
Collect and aggregate documentation necessary for rental application screening
Develop strong knowledge of the available inventory
Conduct weekly community inspections
Oversee common area and exterior maintenance
Maintain model homes / office
Track leasing metrics
Serve as a company representative in eviction-related court hearings when required. This includes in-person appearances for contested cases, appeals, or by court or legal request to support case resolution and clarify property management actions.