Leasing Associate

RPM Living-posted 2 days ago
Full-time • Entry Level
Onsite • Dallas, TX
1,001-5,000 employees
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At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Position Summary The Leasing Associate will show and lease apartments to prospective tenants by performing the following duties.

  • Respond to telephone and internet inquiries from residents and prospects to schedule virtual, self-guided, and in-person tours
  • Greet and qualify prospects professionally using guest cards in our Lead Management Software.
  • Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
  • Keep an updated availability report, process applications with credit checks and rental history verification, then submit them for processing Community Manager approval and follow up with applicants on their status
  • Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
  • Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement
  • Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
  • Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary
  • Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan(i.e. competitive rental rates, referrals, promotions, locators, and outreach)
  • Projects a favorable image of the community to achieve property objectives and public recognition
  • Focuses on securing resident retention in ways such as planning resident functions (i.e. parties, contests, etc.); attend after hours functions and participate as a host as needed
  • Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
  • Attends weekly and daily goal setting meetings as appropriate
  • Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
  • Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience
  • Microsoft Office, Property Management Software
  • Valid driver’s license – Required
  • May be required to sit for extended periods of time while working at a desk
  • May be required to climb stairs
  • Must be able to read documents, computer screens and data
  • Must be able to hear and understand verbal communications in person and over the phone or computer
  • May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
  • Must be able to use mobile devices and applications for work-related tasks
  • Employment with RPM Living is contingent upon successful completion of a background check and possessing a valid driver’s license.
  • RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster .
  • Weekly pay for all associates working onsite at an apartment community
  • Comprehensive healthcare coverage available for all full-time, regular associates
  • Employer-paid employee assistance, mental health, and wellness programs
  • Ancillary benefits including critical illness, hospital indemnity, and accident insurance
  • 401(k) with robust company match
  • Opportunities for professional development, career growth, and role-based learning plans
  • Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
  • Paid time off plus floating holidays and volunteer days
  • Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
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