Leasing Assistant: [Bilingual]

ACC Management Group•Fitchburg, WI

About The Position

Now Hiring: Leasing Assistant (Bilingual – Spanish Required) Fitchburg & Madison, WI Are you energetic, people-focused, and ready to grow your career in property management? We’re looking for a dynamic Leasing Assistant to join our team and help create exceptional living experiences across three beautiful communities: Seven Oaks Apartments (Fitchburg), Brookstone Townhomes (Fitchburg), and Seven Oaks Apartments (Madison) . What You’ll Do: Welcome and assist prospective residents with tours, questions, and leasing applications Build strong relationships with current residents, ensuring satisfaction and retention Manage leasing paperwork and maintain accurate records Support marketing efforts, including social media and outreach Coordinate with the property management team to ensure smooth daily operations Deliver top-tier customer service—every interaction, every time What We’re Looking For: Fluent in Spanish (required) – ability to confidently communicate with Spanish-speaking prospects and residents Strong communication and interpersonal skills Positive attitude with a customer-first mindset Organized, detail-oriented, and able to multitask Previous leasing or customer service experience is a plus (but not required!) Tech-savvy and comfortable learning new systems Why You’ll Love Working With Us: Work across three unique and welcoming communities Opportunity for growth in property management Supportive, team-oriented environment Competitive pay + potential bonuses Make a real impact in people’s lives by helping them find their perfect home Why Join ACC? At ACC, we believe in rewarding our team with more than just a paycheck—we offer a well-rounded benefits package designed to support your health, financial future, and work-life balance: Competitive pay with bonus opportunities. Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week. Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week). Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)! Full and part-time employees are eligible for the 401(k) after 6 months of employment with company match—ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment. Paid time off, provided up front, to recharge and reset. 10 paid holidays, that include a floating holiday and a birthday holiday. Free Employee Assistance Program (EAP) for all employees—available to both full-time and part-time team members, no enrollment required!

Requirements

Fluent in Spanish (required) – ability to confidently communicate with Spanish-speaking prospects and residents
Strong communication and interpersonal skills
Positive attitude with a customer-first mindset
Organized, detail-oriented, and able to multitask
High School diploma or equivalent required.
Previous customer service experience required.
Knowledge and experience in office or clerical setting.
Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
Maintain valid driver's license with acceptable driving record.
Flexibility with working hours and availability for later hours or Saturdays as needed.
Ability to prioritize and possess efficient time management skills.
Demonstrates excellent verbal and written communication skills.
Goal-oriented and team player.
Ability to work independently under tight deadlines.
Exhibits a high degree of professionalism and respect through appearance and interactions with others.
Ability to lift to but not limited to 25 pounds unassisted and as needed.

Nice To Haves

Previous leasing or customer service experience is a plus (but not required!)
Tech-savvy and comfortable learning new systems
Leasing or property management experience is a plus.

Responsibilities

Ensure complexes and vacancies are ready for showings and move-in dates.
Effectively communicate property features and amenities to all prospects.
Answer questions to all prospects and potential applicants in a timely manner.
Respond and follow up to all interested applicants that apply on their eligibility status.
Conduct showings of vacant units to all interested prospects.
Market all properties to promote, sell, and attract the company to potential prospects.
Utilize all current marketing tools and trends and ensure they are up to date and in compliance.
Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
Have all interested prospects fill out and complete the application.
Work with the Community Manager on processing all applications for eligibility status.
Address resident concerns and all maintenance requests in a timely manner.
Coordinate and process all lease paperwork for all move in and move outs.
Maintain strong resident relations while continuing to enact company and community policies.
Assist Community Manager in resident relations.
Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
Record and document all resident correspondence as appropriate.
Report and document all accident and emergency situations to the Community Manager in a timely manner.
Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
Understand, maintain, and stay up to date on assigned property(s) description and classification.
Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.

Benefits

Competitive pay with bonus opportunities.
Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!
Full and part-time employees are eligible for the 401(k) after 6 months of employment with company match—ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.
Paid time off, provided up front, to recharge and reset.
10 paid holidays, that include a floating holiday and a birthday holiday.
Free Employee Assistance Program (EAP) for all employees—available to both full-time and part-time team members, no enrollment required!

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