Leasing and Resident Experience Coordinator at Saint Xavier Park

North American Properties•Cincinnati, OH

19d

About The Position

North American Properties Apartments is seeking a Leasing and Resident Experience Coordinator to provide best-in-class customer service to residents of our Saint Xavier Park Collection which features five properties (The Blonde, Encore Urban Living, Seven at Broadway, Sycamore Place and East 8 Lofts) in Downtown Cincinnati. Our exciting and fast-paced environment demands high levels of sophistication and energy for this full-time position. This is a unique opportunity to gain multi-site experience.

Requirements

Strong work ethic
Outstanding customer service and communication skills
Advanced interpersonal skills
Self-confidence and poise
Ability to manage difficult conversations and confrontation
Positive can-do attitude and outgoing personality
Initiative-taker skills and self-starter mentality
Exceptional organizational and multi-tasking skills
Strong drive to succeed
Punctuality
Dependability
Solution-oriented thinking and detail-oriented skills
Collaborator mindset
Creative thinking
High school diploma or equivalent
Valid driver’s license
Dependable transportation
Successful customer service-related background
Must be able to work occasional nights and/or weekends based on office and event scheduling
Walking for extended periods of time

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Serving as the primary contact for current residents and backup contact for prospective residents.
Addressing and resolving resident requests, questions, concerns, complaints, issues, and feedback and acting as the primary contact for resident concerns, complaints, and issues.
Building and maintaining resident relations
Managing freight elevator and amenity area reservations
Organizing package areas, communal areas, and amenity areas twice daily
Overseeing and responsible for site-level marketing and reputation management including, but not limited to social media marketing, Google reviews, Yelp reviews, website reviews, resident referral programs, etc.
Promoting our Black Card program internally to residents, while building relationships externally with Black Card vendors and the local community.
Planning, advertising, and hosting resident events and coordinating resident activities
Creating and sending out email blasts to residents, applicants, and prospects
Scheduling leasing tours and appointments and completing tour follow up
Touring apartments, amenities, and/or community to prospects as needed
Inspecting apartments to prepare them for future move-ins and assisting move-in appointments
Preparing and presenting lease contracts, move-in paperwork, and related documents
Managing all resident and prospect information through a variety of technological tools including Entrata, Microsoft Excel, Microsoft Word, and various databases.
Supporting the Property Manager with administrative tasks, vendor communication, resident communication, scheduling, follow-up, etc.
Delivering notices to residents via door-to-door delivery, phone, email (individual and broadcast), social media, etc.
Helping to prepare the office daily for opening and closing
Ordering office supplies, refreshments, marketing materials, etc.
Reporting daily, weekly, monthly activity as requested
Maintaining targeted occupancy
Other special projects and assignment as assigned