Leasing and Resident Experience Coordinator at Saint Xavier Park

North American PropertiesCincinnati, OH
19d

About The Position

North American Properties Apartments is seeking a Leasing and Resident Experience Coordinator to provide best-in-class customer service to residents of our Saint Xavier Park Collection which features five properties (The Blonde, Encore Urban Living, Seven at Broadway, Sycamore Place and East 8 Lofts) in Downtown Cincinnati. Our exciting and fast-paced environment demands high levels of sophistication and energy for this full-time position. This is a unique opportunity to gain multi-site experience.

Requirements

  • Strong work ethic
  • Outstanding customer service and communication skills
  • Advanced interpersonal skills
  • Self-confidence and poise
  • Ability to manage difficult conversations and confrontation
  • Positive can-do attitude and outgoing personality
  • Initiative-taker skills and self-starter mentality
  • Exceptional organizational and multi-tasking skills
  • Strong drive to succeed
  • Punctuality
  • Dependability
  • Solution-oriented thinking and detail-oriented skills
  • Collaborator mindset
  • Creative thinking
  • High school diploma or equivalent
  • Valid driver’s license
  • Dependable transportation
  • Successful customer service-related background
  • Must be able to work occasional nights and/or weekends based on office and event scheduling
  • Walking for extended periods of time

Nice To Haves

  • Bachelor’s degree preferred

Responsibilities

  • Serving as the primary contact for current residents and backup contact for prospective residents.
  • Addressing and resolving resident requests, questions, concerns, complaints, issues, and feedback and acting as the primary contact for resident concerns, complaints, and issues.
  • Building and maintaining resident relations
  • Managing freight elevator and amenity area reservations
  • Organizing package areas, communal areas, and amenity areas twice daily
  • Overseeing and responsible for site-level marketing and reputation management including, but not limited to social media marketing, Google reviews, Yelp reviews, website reviews, resident referral programs, etc.
  • Promoting our Black Card program internally to residents, while building relationships externally with Black Card vendors and the local community.
  • Planning, advertising, and hosting resident events and coordinating resident activities
  • Creating and sending out email blasts to residents, applicants, and prospects
  • Scheduling leasing tours and appointments and completing tour follow up
  • Touring apartments, amenities, and/or community to prospects as needed
  • Inspecting apartments to prepare them for future move-ins and assisting move-in appointments
  • Preparing and presenting lease contracts, move-in paperwork, and related documents
  • Managing all resident and prospect information through a variety of technological tools including Entrata, Microsoft Excel, Microsoft Word, and various databases.
  • Supporting the Property Manager with administrative tasks, vendor communication, resident communication, scheduling, follow-up, etc.
  • Delivering notices to residents via door-to-door delivery, phone, email (individual and broadcast), social media, etc.
  • Helping to prepare the office daily for opening and closing
  • Ordering office supplies, refreshments, marketing materials, etc.
  • Reporting daily, weekly, monthly activity as requested
  • Maintaining targeted occupancy
  • Other special projects and assignment as assigned

Benefits

  • North American Properties’ Resident coordinator position will include an excellent benefit package that includes medical, dental, life, and 401(k).
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