Leasing and Hospitality Specialist

Rutherford Management Company • Sf, CA

11d

About The Position

Leasing and Hospitality Specialist Lead the Welcome. Set the Standard. Love What You Do. Location: SF/Marin County, CA | Company: Rutherford Management Company Are you passionate about creating unforgettable first impressions? Do you lead with warmth, operate with precision, and thrive in a fast-paced, service-focused environment? We're looking for a Leasing & Hospitality Specialist who understands that hospitality is more than a mindset-it's the foundation of everything we do. As the LHS, you'll be the face of the community-connecting with prospective residents, showcasing the property with confidence, and guiding people through a seamless, thoughtful leasing experience. You'll own the leasing strategy and collaborate closely with a Specialized Team of individuals with just as much passion for service excellence as you. You'll set the tone for service with heart, purpose, and pride in your work.

Requirements

• A true hospitality professional-approachable, detail-oriented, and service-minded
• A confident communicator with strong follow-up skills and a solutions-focused attitude
• Exceptionally organized and able to manage multiple priorities in a fast-paced environment
• Experienced in multifamily leasing, sales, or hospitality (2+ years preferred)
• Proficient in property management software (Entrata a plus) and comfortable with leasing reports, marketing platforms, and CRM tools

Nice To Haves

• Entrata a plus

Responsibilities

• Create Exceptional Experiences Lead all leasing efforts, delivering responsive, personable, and professional service
• Ensure every tour is memorable, every follow-up is timely, and every prospect feels welcomed and valued
• Guide applicants through the leasing process with clarity, care, and a hospitality-first approach
• Drive Results Through Strategy and Execution Monitor lead traffic, conversion metrics, and occupancy trends to optimize leasing outcomes
• Collaborate with the Regional Manager on pricing, specials, and marketing strategies that drive results
• Manage leasing reports, ensure data accuracy in Entrata, and support monthly reporting needs
• Champion Hospitality in Every Detail Personally respond to prospective resident feedback and support the resolution of concerns with professionalism and empathy
• Ensure the leasing experience, from the first to the last moment, is always warm, welcoming, and perfectly presented
• Drive reputation campaigns and actively source positive online reviews in order to showcase our communities to prospective residents
• Participate in marketing initiatives and assist with community engagement events

Benefits

• A key role where you directly impact occupancy, resident satisfaction, and community success
• A team-driven, people-first culture that recognizes your contributions
• Growth opportunities in a company that values hospitality, performance, and purpose
• Competitive compensation, performance-based bonuses, full benefits, and housing discounts (where applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed