Leasing Agent

CapVest LLC • River Falls, WI

1h • Onsite

About The Position

The Leasing Agent’s objective is to manage the whole leasing process — from initial inquiry to signed lease and move-in — ensuring prospective residents receive timely, professional communication and a consistent leasing experience across all properties. This role contributes directly to occupancy goals by facilitating prompt follow-ups, conducting showings, and processing applications within measurable timelines.
The Leasing Agent is responsible for executing day-to-day leasing activities, including listing updates, lead tracking in AppFolio, showing coordination, application processing, and move-in preparation. This position collaborates closely with the Property Manager, Assistant Property Manager, and Maintenance team to ensure vacant units are leased efficiently and prospective residents are supported throughout the process.

Requirements

• High school diploma or GED; associate’s or bachelor’s degree in business, real estate, or a related field preferred.
• Minimum of 2 years of experience in leasing, property management, or a similar operational role is desirable.
• Working knowledge of local landlord-tenant laws, unit condition standards, and lease compliance requirements.
• Proficiency in property management software, especially AppFolio; ability to enter data, track communications, and generate reports accurately.
• Strong verbal and written communication skills, with the ability to communicate professionally with residents, vendors, and internal team members.
• Excellent time-management and organizational skills, with the ability to prioritize tasks and meet deadlines without direct supervision.
• High attention to detail when reviewing lease documents, payment records, and resident files.
• Must possess a valid driver’s license.
• Fieldwork and travel between properties are required.
• Background check required

Responsibilities

• Conduct scheduled property tours with prospective residents, ensuring unit readiness and presentation standards are met prior to the showing.
• Coordinate showing schedules in AppFolio, aligning unit availability with prospect preferences within 1 business day of inquiry.
• Personalize tour details based on prospect needs, using prior communications to tailor the experience and provide relevant property insights.
• Maintain communication with other leasing staff to ensure up-to-date knowledge of unit features, pricing, and access instructions for all assigned properties.
• Escalate any issues with property condition, key access, or safety to the Property Manager on the same business day.
• Track and update all active leads in AppFolio, including communication history, showing status, and application outcomes within 1 business day of activity.
• Follow up with undecided prospects within 3 business days of a showing to provide updates on availability or upcoming move-in windows.
• Review submitted applications for basic completeness (ID, income, rental history) and notify the Property Manager of missing documentation within 1 business day.
• Contact prospects within 1 business day of a scheduled showing to answer follow-up questions, address concerns, and encourage application submission.
• Document all follow-up communication in AppFolio and escalate unresolved concerns or prospect delays to the Property Manager within 2 business days.
• Send move-in instructions to approved residents, including key pickup details, parking policies, and access logistics, no later than 2 business days before scheduled move-in.
• Confirm lease execution and receipt of all initial move-in charges before releasing unit access instructions.
• Escalate any questions regarding utility setup or lease compliance to the Assistant Property Manager within 1 business day of receipt.
• Coordinate with the Property Manager and Assistant Property Manager to ensure move-in readiness is communicated appropriately across the team.
• Support move-out scheduling and communication in collaboration with the Property Manager and Assistant Property Manager.
• Confirm move-out dates with tenants and ensure notice requirements are met per lease terms.
• Participate in final walkthroughs or turnover assessments when requested and log unit condition notes in AppFolio.
• Escalate unresolved move-out issues or delays to the Property Manager within 1 business day.
• Maintain professional, respectful communication with prospects, residents, and vendors, ensuring all interactions reflect CapVest’s brand standards and service expectations.
• Coordinate clearly with the Property Manager, APM, and Maintenance team to ensure tasks are completed without delay or miscommunication.
• Respond to internal messages, updates, or requests within 1 business day, and escalate workflow disruptions or interdepartmental delays as needed.
• Adhere to company policies and conduct guidelines and represent CapVest appropriately during all in-person tours, virtual showings, or resident interactions.

Benefits

• PTO and paid holidays
• Insurance: Health, Dental, Vision, Life and Long-Term Disability
• 401k with employer match
• Expense reimbursement for reasonable expenses incurred while conducting business on behalf of the Company
• Volunteerism – allowed up to 16 hours of paid time per calendar year
• Health Membership Reimbursement Program available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED