Leasing Agent

Centricity-posted 12 days ago
$17 - $18/Yr
Full-time • Entry Level
Onsite • Charlottesville, VA
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Yugo is the trusted name for student housing, globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It's about people, planet, and passion. General Managers are #Futureshapers who want to positively influence and shape the lives of their staff and our students. The Leasing Agent reports to the Property Manager and duties include leasing, marketing and maintaining positive resident relations at the apartment community. The Leasing Consultant is responsible for all activities related to apartment rentals, move-ins, and lease renewals, including generating and handling traffic, leasing apartments, qualifying prospects, preparing lease documentation, and completing move-in procedures in accordance with company policies and procedures.

  • Greets prospective clients, shows community and performs leasing duties.
  • Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.
  • Completes guest cards and maintains according to established procedures.
  • Tour the community and model with prospects and apply product knowledge to communicate property features and benefits to close the sale.
  • Immediately follow-up on prospects that did not close and attempt to close sale again.
  • Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
  • Maintains awareness of local market conditions and trends.
  • Contributes ideas to property manager for marketing community and improving resident satisfaction.
  • Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the property manager.
  • Proof reads all lease paperwork and processes move-ins and move-outs.
  • Organizes and files all applicable reports, leases, and paperwork.
  • Updates reports, process applications for approvals. (i.e., credit check, rental history, etc.)
  • Submit processed applications to the Community Manager for approval.
  • Follow up with applicant regarding status.
  • Ensure apartment is ready for resident to move-in on agreed date.
  • Orient new residents to community.
  • Assist in monitoring renewals.
  • Distribute and follow-up on renewal notices.
  • Monitor advertising effectiveness.
  • Gather information about market competition in the area and file.
  • Consistently implement policies of the community.
  • Represent the company in a professional manner at all the times.
  • Accept rental payments and give to the appropriate staff member to process.
  • Distribute all company or community-issued notices.
  • Maintain accurate monthly commission records on leases and renewals for bonus purposes.
  • Assist management team with other various tasks as required.
  • Receive all telephone calls and in-person visits.
  • Listen to resident requests, concerns and comments.?
  • Accepts service requests from residents and routes to maintenance for prompt processing.
  • Conducts service follow-up with resident when work is completed.
  • Assist with marketing and sales programs.
  • Maintain market information including amenities, facilities and pricing.
  • Prepare for and participate in weekly leasing activity call.
  • Maintain open communication with Property Manager and Maintenance Supervisor.
  • Contribute to cleanliness and curb appeal of the community on continuing basis.
  • Assist in planning resident functions.
  • Attend functions and participate as host for any functions as directed by the Community Manager.
  • Participate in outreach marketing activities on a regular basis to obtain prospective residents.
  • Assist in placing, removing/updating banners, balloons, signs, flags, etc.
  • Distribute newsletters, pamphlets, flyers, etc.
  • Conduct market surveys and shop competitive communities.
  • Completes and maintains Fair Housing Certification.
  • Complies with all state, federal and local laws including Fair Housing.
  • Oversees compliance with policies related to employment and Human Resources.
  • Communicates policy and procedure changes with community team members.
  • Demonstrate an ability to support and contribute to community team.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
  • Enforce all policies and procedures.
  • Maintain compliance by ensuring all property records (leases, addenda, reports, etc.) are kept in accordance with all legal requirements and company policies and practices.
  • Ensure office is opened on schedule and that the office and model apartments are maintained in a clean condition.
  • Begins daily work quickly and independently.
  • Uses tools, methods, & systems to gather and interpret current market and economic trends that may impact the community.
  • Complies with all company procedures relating to turn activities including: Budgeting and pre-turn planning, vendor management, cost containment, and staffing.
  • Performs other duties as assigned and as necessary.
  • High school diploma, GED or equivalent, preferred.
  • In lieu of degree, equivalent experience in residential properties, rental operations, or related business operations is required.
  • Residential property, rental operations, or related business operations experience preferred.
  • Property Management software, RealPage or like systems.
  • Experience with MS Office, Outlook, MS Word and Excel.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Competitive and flexible medical, dental, and vision plans
  • Competitive 401K match
  • Health Savings Accounts (HSA) with generous company contribution
  • Flexible Spending Accounts (FSA)
  • Paid vacation time and holidays
  • Paid parental leave
  • Paid sick leave for all employees
  • Summer Friday program for corporate positions
  • MOJO monthly team events
  • EAP and LifeCare program for employees and family members
  • Paid volunteer time
  • Voting leave
  • Foundations peer cohort onboarding and mentoring program
  • Leadership conferences and workshops
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