Leasing Agent

Pennrose•Baltimore, MD

8d•$19 - $20

About The Position

Responsible for providing administrative and leasing support for assigned property. Establishes inviting atmosphere for prospective residents and guests, and provides superlative customer service to current residents. Maintains knowledge of Company’s policies and procedures, as well as applicable housing laws and regulations. Pay range: $19 - $20/hour depending on experience. #IND123

Requirements

High School Diploma or equivalent
Requires a valid driver’s license, an insured vehicle, and the ability to travel (between properties)
Ability to work periodic flexible hours is required.
Ability to travel by plane and automobile is required.
Ability to work at property locations within or near transitional neighborhoods
Ability to climb stairs, take elevators, bend, squat and reach overhead

Nice To Haves

1 year experience in multi-family property management preferred
Experience in affordable housing preferred
Experience with Low Income Housing Tax Credit Program and/or Hope 6 preferred
Knowledge of HUD programs including but not limited to HOPE 6 and project-based Section 8
Proficiency in Yardi preferred
Proficiency in Microsoft Windows, including Microsoft Excel and Outlook
Excellent customer service skills

Responsibilities

Provides first-line customer service for prospective and current residents, as well as property guests.
Maintains welcoming environment in Leasing Office
Leads tours of property, showing vacant units and marketing property amenities
Tracks and follows up with all referrals, walk-ins, and phone inquiries
Develops and maintains reference book detailing property’s unique features, amenities, size, vacancies, rental rates, and current leasing promotions
Assists with developing and coordinating leasing events and resident promotional activities
Prepares leasing checklist and package which includes all required forms, deposits, schedules, and information
Processes lease applications
Completes and maintains lease files for each rental, and ensures all files contain required documentation outlined in the Resident File Setup
Collects rental deposits and rent. Delivers deposits to bank.
Utilizes maintenance software program to enter in and track work orders
Inspects apartments for move-in/out condition and turnover status
Prepares and distributes required reports, monthly newsletters, tenant correspondence, etc.
Works with management to develop and implement residential programming, including special events and ongoing instructional and recreational activities
Assists Property Manager with annual recertification of each resident
Visits comparable properties and assists Property Manager in preparing quarterly competitive market analysis
Remains current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company’s leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable laws
Orders office supplies and welcome gifts for new residents
Assists with the development and implementation of resident services programming
Maintains regular daily office hours, ensuring adequate coverage on weekends and holidays
Maintains strict adherence to invoice approval policy. Position does not have authority to purchase any goods or services