Temporary Leasing Agent- Pointe Common Apt. Fullerton, CA onsite

WSH Management•Fullerton, CA

49d•$20 - $21•Onsite

About The Position

WSH Management is seeking a Temporary Leasing Agent for a new 65-unit affordable (LIHTC) community in Fullerton, CA. This role supports the Property Manager and Assistant Property Manager with daily operations, including scheduling, resident interactions, leasing activities, and administrative tasks. As a temporary Leasing Agent, you will be essential in maintaining the financial and operational integrity of our community. You will assist with leasing and marketing efforts, support affordable housing program compliance, and engage positively with residents to address their needs. Additionally, you will handle routine financial tasks, including processing payments to vendors and managing resident rental payments, while gathering primary financial data to keep property accounting records current. This position requires a detail-oriented individual who can effectively manage financial records and support various aspects of property management. This temporary assignment is expected to last 3-4 months starting in December 2025.

Requirements

A minimum two-year experience in a customer service-related industry and one year of apartment leasing experience or a combination of accounting skills/education with customer service experience.
Current Yardi Voyager, Outlook, Excel experience preferred.
Must possess strong attention to detail
Competence in operation of telephone, business calculator, copy machine, facsimile, personal computer/keyboard, Microsoft Office including Word, Excel and MS Outlook.
Must possess a valid driver's license, maintain an acceptable driving record and provide proof of vehicle insurance.
High School Diploma or equivalent required; some college preferred.
Candidate will be required to pass a background and drug screening (A conviction will not necessarily disqualify you from employment with WSH Management).

Nice To Haves

Tax Credit experience preferred.

Responsibilities

Responding to phone and email inquiries
Managing the waiting list and rent collections
Preparing lease documents and securing deposits and required paperwork
Coordinating unit readiness and handling work orders
Prepare lease documentation and move in paperwork
Schedule Certification appointments and follow up calls
Data entry into Yardi and Excel, etc.
Process rental applications
Receive all telephone calls and in-person visits.
Listen to resident requests, concerns and comments.
Demonstrate strong oral and written communication skills.
Scanning and uploading documents
Provide general clerical assistance to community office.
Secure resident signature(s) on appropriate paperwork, assist in lease transactions, organize resident files in proper Compliance order.
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
Immediately record all telephone and in-person visits on appropriate reports.
Files own guest cards and maintain according to established procedures.
Inspect models and available "market ready", communicate related service needs to Property Manager.
Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
Ensure apartment is ready for resident to move-in on agreed date.
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect's needs.
Secure new resident's signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
Assist in monitoring renewals. Distribute and follow-up on renewal notices.
Monitor advertising effectiveness. Gather information about market competition in the area and file.
Represent the company in a professional manner at all the times.
Accept rental payments and give immediately to Assistant Community Manager.
Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.
Maintain current resident files.
Maintain and record daily inspections for the community.
Distribute all company or community-issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist management team with other various tasks as required.
Consistently implement policies of the community.
Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
Maintain open communication with Property Manager and Maintenance Supervisor.
Contribute to cleanliness and curb appeal of the community on continuing basis.
Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
Participate in outreach marketing activities on a regular basis to obtain prospective residents.
Advise residents of referral concessions (if permitted).
Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
Distribute newsletters, pamphlets, flyers, etc.
Conduct market surveys and shop competitive communities.
Performs other related duties as assigned.
Carries out additional responsibilities as needed to support department and company objectives
Demonstrate an ability to support and contribute to community team.
Strong command of the English language, including proper grammar, spelling, and sentence structure.
Thorough understanding of the English language and ability to communicate effectively with others.
Strong writing and proofreading skills.
Must possess a positive attitude and the ability to smile under all circumstances.
Participate in training in order to comply with new or existing laws.
Ability to work a flexible schedule, including evenings and weekends.
Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
Comply with expectations as demonstrated in the employee handbook.
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.