Leasing Agent

Pennrose • Savannah, GA

415d

About The Position

The Leasing Support role is responsible for providing administrative and leasing support for assigned properties, ensuring a welcoming atmosphere for prospective residents and guests while delivering exceptional customer service to current residents. The position requires maintaining knowledge of company policies, housing laws, and regulations, and involves various tasks related to leasing and property management.

Requirements

• High School Diploma or equivalent.
• 1 year experience in multi-family property management preferred.
• Experience in affordable housing preferred.
• Experience with Low Income Housing Tax Credit Program and/or Hope 6 preferred.
• Knowledge of HUD programs including but not limited to HOPE 6 and project-based Section 8.
• Proficiency in Yardi preferred.
• Proficiency in Microsoft Windows, including Microsoft Excel and Outlook.
• Excellent customer service skills.
• Requires a valid driver's license, an insured vehicle, and the ability to travel (between properties).

Responsibilities

• Provides first-line customer service for prospective and current residents, as well as property guests.
• Maintains a welcoming environment in the Leasing Office.
• Leads tours of the property, showing vacant units and marketing property amenities.
• Tracks and follows up with all referrals, walk-ins, and phone inquiries.
• Develops and maintains a reference book detailing the property's unique features, amenities, size, vacancies, rental rates, and current leasing promotions.
• Assists with developing and coordinating leasing events and resident promotional activities.
• Prepares leasing checklist and package which includes all required forms, deposits, schedules, and information.
• Processes lease applications.
• Completes and maintains lease files for each rental, ensuring all files contain required documentation outlined in the Resident File Setup.
• Collects rental deposits and rent, delivering deposits to the bank.
• Utilizes maintenance software program to enter in and track work orders.
• Inspects apartments for move-in/out condition and turnover status.
• Prepares and distributes required reports, monthly newsletters, tenant correspondence, etc.
• Works with management to develop and implement residential programming, including special events and ongoing instructional and recreational activities.
• Assists Property Manager with annual recertification of each resident.
• Visits comparable properties and assists Property Manager in preparing quarterly competitive market analysis.
• Remains current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company's leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable laws.
• Orders office supplies and welcome gifts for new residents.
• Assists with the development and implementation of resident services programming.
• Maintains regular daily office hours, ensuring adequate coverage on weekends and holidays.
• Maintains strict adherence to invoice approval policy.

What This Job Offers

• Job Type: Full-time
• Industry: Heavy and Civil Engineering Construction
• Education Level: High school or GED