Leased Housing Program Representative

Housing Assistance•Hyannis, MA

2d•Onsite

About The Position

Position Summary: As a Program Representative with Housing Assistance of Cape Cod, you’ll be the go-to expert for keeping participants in stable housing. From verifying incomes and calculating rents to managing certifications and supporting tenants and landlords, you’ll play a key role in making sure our Leased Housing programs thrive. This position is ideal for a detailed problem-solver with a compassionate approach and a commitment to improving lives. Essential Functions: Policy Knowledge: Stay up-to-date on state and federal housing regulations and HAC policies to ensure compliance. Participant Support: Guide clients through all necessary procedures to maintain their housing program participation. Ongoing Transaction Management: Handle recertifications, changes in family status, income adjustments, tenant payments, and program eligibility accurately according to federal guidelines. Data Management: Keep accurate records, report data per HUD standards, and ensure compliance with EOHLC benchmarks. Collaboration: Work with inspectors for timely property inspections, investigate program violations, and manage voucher terminations as needed. Additional Responsibilities: Encourage participation in programs like Family Self-Sufficiency (FSS). Maintain client files, adhere to EOHLC verification standards, and collaborate with internal and external partners to support housing goals. Attend required meetings, trainings, and workshops to remain updated and effective in your role.

Requirements

Exceptional organizational and time-management skills
Strong written and verbal communication, with sensitivity to client confidentiality
Familiarity with Microsoft Office and a detail-oriented approach
Ability to prioritize tasks and maintain a friendly, compassionate demeanor
HCV Occupancy Certification (to be obtained within six months)
HCV Rent Calculation Certification (to be obtained within six months)
HCV Specialist Certification (to be obtained within six months)
EIV Workshop and Training (to be obtained within six months)
Fair Housing & Reasonable Accommodation Certification (to be obtained within six months)

Nice To Haves

Bachelor’s degree in Human Services, Business Administration, Accounting, or related field
Experience with government program administration, banking, or assisting individuals in distress

Responsibilities

Stay up-to-date on state and federal housing regulations and HAC policies to ensure compliance.
Guide clients through all necessary procedures to maintain their housing program participation.
Handle recertifications, changes in family status, income adjustments, tenant payments, and program eligibility accurately according to federal guidelines.
Keep accurate records, report data per HUD standards, and ensure compliance with EOHLC benchmarks.
Work with inspectors for timely property inspections, investigate program violations, and manage voucher terminations as needed.
Encourage participation in programs like Family Self-Sufficiency (FSS).
Maintain client files, adhere to EOHLC verification standards, and collaborate with internal and external partners to support housing goals.
Attend required meetings, trainings, and workshops to remain updated and effective in your role.

Benefits

Flexible Work Environment to support your work-life balance.
Generous Paid Time Off: Vacation, Sick Time, and 13 Holidays.
Paid Family Leave for when life calls.
Comprehensive Medical Coverage with low premiums and deductibles, plus company contributions to a Health Reimbursement Arrangement (HRA) worth thousands.
Flexible Spending Accounts for healthcare and dependent care.
Dental and Vision Insurance to keep you smiling.
Life Insurance and Disability Coverage paid by the company, plus voluntary supplemental plans.
403(b) Retirement Plan with company contributions to secure your future.
Employee Assistance Program (EAP) offering support when you need it.
Fun and Engaging Company Events: From bowling to beer tastings, we value a workplace where you can connect with your colleagues.
Exclusive Employee Discount Programs for extra savings.