Lease Maturity Manager
About The Position
Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citron, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Position Summary : The position is responsible for leading and developing staff while fostering a high-performance coaching culture and a collaborative, positive work environment. This role oversees daily operations by managing staffing needs, setting departmental goals, monitoring performance, supporting training efforts, and ensuring compliance with policies, procedures, and key performance metrics. The position also drives process and system improvements, partners with cross-functional teams to enhance operational efficiency, and resolves customer and dealer issues related to lease maturity. Additionally, this role conducts administrative functions such as performance evaluations, timecard approvals, and team meetings while maintaining strong employee relations and addressing concerns as needed.
Requirements
- Minimum 3 years of supervisory experience
- Minimum 5 years of customer service, call center, collections, sales, financial services, or dealer experience.
- High School Diploma / GED or equivalent
- Overtime required on an as needed basis
- Travel 0-10% - as required on an as needed basis.
- Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas, TX
- An applicant must be authorized to work in the United States to be eligible for this position.
- Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.
Nice To Haves
- Experience working in a captive finance company and/or vehicle leasing experience
- Bachelors Degree in a relevant field
Responsibilities
- Provides leadership, coaching, and guidance to foster a high-performance, collaborative work environment.
- Manages staffing needs, sets departmental goals, and oversees hiring, onboarding, and performance evaluations.
- Ensures staff training and partners with the training team to develop and maintain training materials.
- Monitors employee performance and collaborates with HR on corrective actions and performance improvement plans.
- Oversees policies, procedures, and key lease-maturity metrics to ensure operational efficiency and compliance.
- Leads and manages projects that support departmental goals and the lease maturity strategy.
- Identifies and recommends system and process improvements while contributing to policy and procedure enhancements.
- Collaborates with project teams and cross-functional departments to improve operations and workflows.
- Resolves customer and dealer issues related to lease maturity activities.
- Performs administrative responsibilities, including timecard approvals, team meetings, and employee relations management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
