Lease Service Manager

Dobbs Peterbilt•Memphis, TN

just now

About The Position

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees. Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington. We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group. The Lease Service Manager is responsible for the operational performance, financial control, and regulatory compliance of the assigned Leasing Service Department. This role ensures fleet uptime, preventive maintenance compliance, cost control, quality workmanship, and customer satisfaction in alignment with Dobbs Truck Leasing standards. The Lease Service Manager leads technicians and support staff while driving efficiency, accountability, safety, and continuous improvement. The role requires disciplined execution of maintenance strategy, asset protection, and cost-per-mile management to ensure maximum fleet profitability and customer retention. The duties below illustrate the types of work performed and do not exclude similar or related responsibilities that are logical to the position.

Requirements

High school diploma or GED required; Associate degree in Diesel Technology, Transportation, or related field preferred
Minimum 5 years heavy-duty truck maintenance experience
Minimum 3 years progressive leadership experience in a fleet, leasing, or dealership service environment
Demonstrated experience managing maintenance KPIs such as PM compliance, downtime, WIP, cost per mile, and technician productivity
Working knowledge of fleet maintenance systems and service management software
Strong financial awareness including repair cost control and vendor management
Proficient in Microsoft Excel, Word, and Outlook
Strong leadership, organizational, and customer communication skills

Responsibilities

Lead all preventive maintenance and repair activities for the assigned fleet
Ensure PM compliance meets or exceeds company and regulatory standards
Assign work strategically to optimize technician productivity and repair cycle time
Monitor daily workflow, WIP levels, and repair turnaround time
Apply corrective actions to reduce downtime and eliminate bottlenecks
Conduct regular quality control inspections to ensure repair integrity and safety
Manage fleet cost per mile and overall repair expense to maximize lease profitability
Analyze maintenance trends, component failures, and recurring cost driver.
Track and maintain accurate system records and performance metrics
Review and control vendor spend and ensure purchase order discipline
Recommend investments in tooling, equipment, or staffing based on ROI analysis
Hire, develop, coach, and evaluate technicians and support staff
Address performance issues promptly and consistently
Conduct weekly shop meetings focused on workflow, safety, and performance expectations
Ensure technician certifications and required training remain current
Build a culture of ownership, safety, and execution
Maintain strong communication with customers regarding repair status and uptime expectations
Partner with Sales, Parts, and Administrative teams to ensure seamless customer support
Work closely with Parts leadership to reduce delays related to stocking or ordering
Resolve customer concerns promptly and professionally to protect retention
Maintain all maintenance files to meet federal and state regulatory requirements
Ensure shop equipment and tooling are properly maintained, controlled, and secured
Monitor safety and environmental compliance and proactively escalate risks
Enforce adherence to company policies for business conduct and operational standards