Lease Maturity Analyst

Stellantis Financial Services • Dallas, TX

2d

About The Position

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citron, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Position Summary : Our Lease Maturity Analyst ensures a smooth and pleasant end-of-lease experience for customers while executing the lease maturity loyalty and collection strategies and adhering to company policies and procedures. Handles inbound and outbound calls to inform and walk customers through the end-of-lease process, explain end-of-lease charges, and collect on outstanding balances. Performs administrative end-of-lease tasks.

Requirements

• Minimum 2 years experience in customer service, call center, or relevant environment.
• High school diploma and/or GED.
• Strong verbal and written communication, and interpersonal skills
• Strong customer service skills
• Strong negotiation and de-escalation skills
• Strong organizational skills and attention to detail
• Strong time management skills
• Problem-solving and collaboration skills
• Mathematical skills including ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals.
• Ability to function well in a high-paced and at times stressful environment
• Overtime required required on an as needed basis.
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas, TX

Nice To Haves

• Experience working in a captive finance company and/or vehicle leasing environment is preferred.
• Bachelors degree
• Sales experience is a plus!
• Working knowledge of Microsoft Office Suite or related software is highly preferred.

Responsibilities

• Handle inbound and outbound calls from customers before, during, and/or after returning their lease vehicle.
• Answer customer and dealer questions related to the end of lease or early lease return process.
• Manage customer communication and assist with end of lease related processes including scheduling inspections, returning the vehicle, extending the lease, and/or purchasing the vehicle.
• Promote customer loyalty by executing the lease maturity loyalty strategy.
• Inform customers of any outstanding end of lease charges and collect on remaining balances such as wear and tear, excess mileage, remaining payments, and lease contract deficiency.
• Process phone payments and set up and/or negotiate payment arrangements with customer as needed.
• De-escalate customer complaints.
• Execute administrative end of lease tasks such as sending customer letters, processing end of lease billing adjustments, and/or updating the system to manage workflow.
• Other duties may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees