Lease-end Representative Lease-end Representative

Volkswagen AG

53d•$27•Remote

About The Position

Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.Brief Role DescriptionThe Lease-End Representative is responsible for the efficient recovery and disposal of the company’s assets, specifically Lease-end, while maintaining high levels of dealer and customer satisfaction. Position level: 4Reports: Lease-End ManagerRole classification: Fully Remote

Requirements

DEC required.
2-3 years of experience in financial services.
Customer service experience in a call center, handling both inbound and outbound calls.
Fluent in both English and French, spoken and written.
Exceptional negotiation skills.
Excellent interpersonal and communication skills.
Strong analytical thinking.
Highly organized with the ability to multi-task.
Attention to detail and precision.
Ability to foster a cooperative environment and build team cohesiveness.
Proficient in computer applications (Word, Excel, Outlook, Internet).

Nice To Haves

Bachelor’s degree in finance, Management, Business Administration, or a related field is an asset.
2 years of experience in the Automotive Finance Business is a considerable asset.
Knowledge of retail auto loans is an asset.
Good working knowledge of Canadian consumer laws pertaining to automotive leases and loans is an asset.

Responsibilities

Invoice Settlement: Negotiate invoice settlements with customers and process adjustments.
Customer and Dealer Support: Respond to inquiries from customers and dealers, providing information and assistance regarding vehicle purchase, refinancing, re-leasing, extensions, or any other matters related to the Lease-end process. Process customer lease extensions as required.
Vehicle Recovery: Contact customers who have not returned their vehicle at the dealership at lease end. Locate vehicles when customers refuse or ignore requests and take actions to repossess the vehicle.
Account Management: Follow up on all accounts due to mature to ensure vehicles are inspected appropriately before turn-in.
Record Keeping: Ensure all necessary entries are made in the system of records.
Payment Processing: Process payments, including credit card transactions, as required.
Vehicle Disposal: Ensure vehicles are ready for disposal in a timely manner.
Reporting: Generate reports as requested.
Dealer Support: Serve as an educational and operational resource for dealers in the end-of-lease process.
Remarketing Interface: Collaborate with the Remarketing team in Pickering and auctions to ensure accurate processing of end-of-term and early termination invoicing and other departmental needs.

Benefits

Health Insurance Coverage: We provide comprehensive insurance coverage, including health, dental, and vision plans, to ensure our employees and their families are well-protected and have access to quality healthcare services.
We offer a flex health benefit program, including health, dental, and vision plans, to ensure our employees and their families are well-protected and have access to quality healthcare services that fits their needs.
Retirement Plans & Savings: Planning for the future is important, which is why we offer competitive defined contribution retirement plan at no cost to the employee to help our employees save for their long-term financial goals. In addition, we have a generous savings matching program.
Compensation: We believe in recognizing individual contributions and sharing company performance. Our Bonus & Merit Program reinforces a reward and a pay-for-performance culture.”
Vehicle Leasing Program: Our Vehicle Leasing Program offers employees the convenience and cost savings of leasing company vehicles at discounted rates. Employees and eligible family members can lease up to four vehicles per year.
Work Environment: Our workplace sets the standard with its state-of-the-art facility, designed to inspire creativity and productivity. We believe in fostering an environment where our employees feel empowered to do their best work, and our flexible hybrid policy reflects our commitment to accommodating diverse work styles and needs.
Floaters Days: We understand the importance of work-life balance, which is why we offer floaters days that can be used at your discretion for personal reasons or to recharge. We've included these days to be inclusive of holidays or celebrations that are that are important to employees. This allows you to commemorate whatever might be important to you.
Company Designated Holidays: In addition to offering floaters days, we also recognize the importance of celebrating the holiday season with our team. That's why we designate specific company holidays during the December holiday period, ensuring our employees can enjoy this festive time. Schedules may vary depending on the specific needs of certain parts of our business.
Wellness Programs: We care about the holistic well-being of our employees, which is why we offer various wellness programs designed to promote physical, mental, and emotional health. These may include discounted gym memberships, mental health resources, and more.
Tuition Reimbursement: We offer this program as part of our commitment to employee development. This benefit supports continued education by covering approved course expenses, fostering both professional growth and long-term career advancement.