Lease Collector

Stellantis Financial Services•Atlanta, GA

23d

About The Position

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citron, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Position Summary: Responsible for the collection and resolution of delinquent auto loan/lease accounts. Utilizes telephone, automated dialer, and written correspondence in a fast-paced goal-oriented collections department. Provides customer service regarding collection issues and available collection programs. Accountable for reducing delinquency for assigned accounts. Essential Job Duties and Responsibilities: Confers with customers by telephone in an attempt to collect current and past due payments, determines the reason for delinquency, and updates customer information. Confirms account holder by following safeguards procedures on every call. Documents conversations and arrangements accurately in the collection system. Adheres to collection standards of conduct policy on all accounts including third parties. Treats all contacts in a courteous and professional manner. Reviews customers files and offers programs to qualified customers to minimize delinquency. Uses established procedures to make effective use of extensions and due dates to changes to resolve delinquent accounts. Utilizes collection skip tools to locate accounts leading to resolution. Recommend accounts for repossession or legal action. Maintains delinquent rates at or below objectives. Meet daily and weekly production goals (Calls and dollars collected) Compliance with all company policies and procedures. This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth. All other duties assigned.

Requirements

Minimum 2 years customer facing related experience and/or 1 year collection-related experience preferably with lease.
High school diploma/GED
Must have reliable transportation and live within a commutable distance of one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX; Phoenix, AZ

Nice To Haves

Moderate computer knowledge of MS Excel and MS Word software and keyboard skills including minimum accuracy requirements
Ability to recognize problems, resolve or escalate as needed, including using a variety of talk-offs to convince the customer to make a payment
Speak and listen effectively to customers via phone, and tolerate stressful interactions with customers
Multi-task in a high energy standard office and/or home environment
Knowledge of and compliance with the Fair Debt Collection Practices Act, local, state, and federal collection laws.

Responsibilities

Confers with customers by telephone in an attempt to collect current and past due payments, determines the reason for delinquency, and updates customer information.
Confirms account holder by following safeguards procedures on every call.
Documents conversations and arrangements accurately in the collection system.
Adheres to collection standards of conduct policy on all accounts including third parties.
Treats all contacts in a courteous and professional manner.
Reviews customers files and offers programs to qualified customers to minimize delinquency.
Uses established procedures to make effective use of extensions and due dates to changes to resolve delinquent accounts.
Utilizes collection skip tools to locate accounts leading to resolution.
Recommend accounts for repossession or legal action.
Maintains delinquent rates at or below objectives.
Meet daily and weekly production goals (Calls and dollars collected)
Compliance with all company policies and procedures.
All other duties assigned.