Learning Technology Specialist

Havenpark Communities•Orem, UT

About The Position

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 80+ communities and more than 25,000 homesites across the U.S. We are experiencing intentional, rapid growth by continuously acquiring communities. At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness. Ready to build the systems that make people brilliant? We’re looking for a visionary Learning Technology & Knowledge Architect to design, own, and optimize the digital ecosystem where our employees learn, grow, and succeed. You’ll be the mastermind behind our Learning Management System and the architect of a world-class Knowledge Base, ensuring every team member has instant access to the knowledge and tools they need to excel.

Requirements

The Tech Chops: Hands-on experience administering a LMS (e.g., Cornerstone, Workday Learning, MindTickle) and building/managing a Knowledge Base or intranet, with strong proficiency in SharePoint and Microsoft 365.
The Design Mind: A solid grasp of instructional design frameworks (ADDIE, SAM) and proficiency with eLearning authoring tools like Articulate, Captivate, and Camtasia.
The Architect’s Eye: Experience in information architecture, taxonomy design, and content governance. Familiarity with AI-powered search and metadata is a huge plus.
The Problem-Solver’s Spirit: You’re a self-motivated, organized troubleshooter who thrives on untangling complexity and building elegant, user-friendly systems.
The Collaborator’s Heart: Exceptional communication and partnership skills, enabling you to work effectively with all levels of the organization to turn ideas into reality.
Bachelor’s degree in Learning Technology, Instructional Design, or a related field.
4+ years of experience in learning technology management, instructional design, or a related role.
Must have demonstrable experience with SharePoint and Microsoft Systems.
Ability to pass a criminal background check.

Nice To Haves

Familiarity with AI-powered search and metadata is a huge plus.

Responsibilities

Own the Learning Journey: Take end-to-end ownership of our LMS, transforming it into a seamless, engaging hub for onboarding and continuous development. You’ll configure, optimize, and innovate the platform to deliver a flawless user experience.
Design Modern Learning: Craft compelling, results-driven learning experiences using the latest in instructional design. From interactive eLearning modules to microlearning and blended programs, you’ll create content that sticks and drives performance.
Build the Braintrust: Architect and govern our internal Knowledge Base from the ground up. You’ll design intuitive navigation, establish rock-solid governance, and partner with experts to ensure trusted, job-ready resources are always at our employees’ fingertips.
Drive Adoption & Insights: Be the go-to expert for system troubleshooting and the strategic partner to stakeholders, using data and analytics to measure impact, demonstrate value, and continuously improve the entire learning and knowledge ecosystem.
LMS Administration & System Ownership Manage and optimize the LMS, including user roles, permissions, and automation. Serve as the primary technical lead, troubleshooting issues and ensuring peak performance. Establish governance, content standards, and workflows; monitor compliance with SCORM/xAPI. Partner with learning teams to drive adoption, audit completion rates, and deliver impactful reports.
Internal Knowledge Base Ownership & Governance Own the structure, usability, and governance of the Knowledge Base. Design navigation, taxonomy, and search that aligns with how our people actually work. Establish standards for content lifecycle, from creation and review to archival. Proactively identify and fill content gaps by partnering with subject matter experts. Leverage analytics and feedback to boost search success and usability; explore AI-powered search tools.
Instructional Design & Learning Development Develop interactive eLearning courses and modules using modern authoring tools. Collaborate with experts to create microlearning, videos, and blended learning programs. Incorporate UX principles and engagement strategies like gamification to boost interaction. Ensure learning content and Knowledge Base resources work together as one cohesive ecosystem.