Learning Systems & Training Manager

LifeMD•Greenville, SC

About The Position

The Learning Systems & Training Manager is responsible for designing, developing, and continuously improving training materials and learning experiences across the organization. This role blends instructional design, people leadership, and AI knowledge management to ensure employees receive effective, scalable, and engaging training. This position will oversee the new hire training team, own the development of training content across multiple formats, and manage the structure, quality, and performance of internal AI model knowledge and workflows used to support employee learning and operational efficiency.

Requirements

Bachelor’s degree in Instructional Design, Education, Organizational Development, Communications, Business, or related field (or equivalent experience).
4–7+ years of experience in instructional design, training, learning & development, or related field.
1–3+ years of experience leading trainers, facilitators, or training team operations.
Experience developing training materials for adult learners in a business, healthcare, call center, operations, or service environment.
Experience managing complex documentation, SOPs, or knowledge content.
Strong writing, editing, and content organization skills.
Demonstrated ability to simplify complex workflows into clear, effective training.
Strong project management and cross-functional collaboration skills.
Experience with LMS platforms, authoring tools, or digital learning software

Nice To Haves

Experience managing or optimizing AI models, knowledge bases, internal search tools, or conversational support tools.
Experience in healthcare operations, pharmacy, telehealth, patient support, or regulated environments.
Familiarity with change management, process improvement, and training analytics.
Experience building onboarding or role-based certification programs.

Responsibilities

Design, develop, and maintain high-quality training materials for new hires and existing team members.
Build learning content in multiple formats, including: eLearning modules SOPs and process guides facilitator guides presentations job aids quizzes/knowledge checks video or screen-recorded walkthroughs
Translate operational workflows, policies, and business changes into clear, learner-friendly training materials.
Partner with cross-functional stakeholders to identify training needs and create scalable learning solutions.
Apply adult learning principles and instructional design best practices to improve learner engagement and retention.
Continuously revise training content based on feedback, QA trends, performance outcomes, and process updates.
Own the training, maintenance, and optimization of internal models used for employee support, workflow guidance, or knowledge access.
Structure and manage source content used to train AI tools, ensuring information is accurate, current, and operationally aligned.
Develop and maintain governance processes for updates, testing, and quality assurance.
Identify opportunities to improve employee efficiency through AI-assisted learning and support tools.
Monitor performance, identify gaps in knowledge coverage, and refine prompts, logic, and content structure as needed.
Partner with Operations, QA, and department leaders to ensure AI tools align with business needs and employee experience goals.
Lead and oversee the new hire training team, including trainer performance, workload, priorities, and execution quality.
Ensure a consistent, effective, and engaging onboarding experience for all new employees.
Develop trainer tools, facilitation resources, and standardized delivery methods to improve consistency.
Coach and support trainers on instructional delivery, learner engagement, and classroom/virtual facilitation best practices.
Evaluate training team performance and recommend improvements to structure, curriculum, and delivery methods.
Manage training schedules, readiness plans, and launch support for onboarding cohorts.
Build systems for organizing and maintaining training documentation and learning assets.
Track and report on training effectiveness through completion rates, learner feedback, performance outcomes, and operational KPIs.
Conduct training needs analyses and identify gaps in onboarding, process adoption, and role readiness.
Recommend and implement improvements to learning systems, tools, and workflows.
Support change management efforts by creating training plans for new processes, tools, and initiatives.