Learning Systems Support - SuccessFactors Support Experience Required

CDK Global•Norwood, OH

About The Position

Provides ongoing support for the learning systems utilized by CDK associates and clients. This includes configuration, installation, troubleshooting, analysis and maintenance of all learning systems such as the Learning Management System, integration to WebEx, learning portals, SharePoint, etc. The LSSS will be the first point of contact for all technical learning system support requests submitted to the Technology Solutions Team. It requires prioritization of work requests with sense of urgency to ensure SLA compliance. Support experience with SuccessFactors is required!!

Requirements

SuccessFactors Learning Management System - Required
Ability to utilize all Microsoft Office applications including Power Point and Word.
Ability to utilize the LMS and work in WebEx.
Client Focused
Results Oriented
Excellent verbal and written communication skills
Excellent Listening & Questioning Skills
Highly self-motivated and directed
Resourceful
Organized
Adaptive
Flexible
Communication Style
Problem solving ability
Bachelor’s Degree Preferred or 2+ years equivalent experience - Training, education, IT system administration or other related field

Nice To Haves

elearning design including captivate and storyline - Preferred
SCORM and AICC - Preferred
Javascript - Preferred

Responsibilities

Provide technical support for tier 2 items
Maintain course codes, manage catalogs and curriculum, create new catalogs and curriculum as needed
Create course sessions in the learning systems for Instructor Led Training or Virtual Instructor Led Training and maintain schedules