Learning Support Advisor - Intermediate Level

USAA • Tampa, FL

1d • $57,970 - $97,820 • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Learning Support Advisor, you will provide support to learning teams by providing operational/logistical support to plan, prepare and deliver training and development events. Support curriculum, facility configurations, learning paths, and ensure communication of the operational processes with all business partners and customers. Support Learning Delivery Directors to ensure course coverage (i.e., instructor availability). We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ or Tampa, FL. Relocation assistance is not available for this position.

Requirements

• Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 2 or more years of administrative, analysis and/or resourcing experience to include at least 1 year of program/project management experience.
• Advanced knowledge of Microsoft suite and advanced knowledge of data analysis and associated tools.

Nice To Haves

• Program/Project management experience
• Experience building and reporting performance results
• P&C Claims experience
• Experience in contact center support
• Experience building reports and presentations in Excel and PowerPoint

Responsibilities

• Provides intermediate working knowledge of all Enterprise Learning Center of Excellence (ELCOE) processes applicable to Delivery, Development, and Planning as it pertains to support of learning events.
• Supports the ELCOE curriculum, facility configurations, learning paths, and ensures communication of the operational processes with all business partners and customers.
• Schedules learning events as provided through the planning and request definition processes.
• Matches the learning facility capabilities (room size, technology capability, other equipment, configuration, instructor, etc) with the scheduling requirements.
• Performs both resourcing or preparation support for line of business.
• Responsible for managing/ordering supplies and/or any equipment that the company uses for training purposes.
• Manages Learning Management Systems, troubleshooting as necessary.
• Maintains course catalog; process updates to course catalog to include course description, hours, course set up; creates/builds course codes for new courses.
• Works under direct supervision.
• Collaborates with team members to resolve issues and to identify appropriate issues for escalation.
• Performs moderately complex work assignments to support other team members.
• Performs other duties as assigned.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
• These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level